When we send a fax, all the receiver gets is a page with black print and nothing else. Is there anything we can do ? Many thanks Richard Potts

Let me see if I got this right.

The received fax is clean but when you send one out it has a black streak on it.
Cool! So far so good.
Makes sense because for sending, the fax scans the original document and parts of the scanning area could be dirty and so on. Therefore a black streak may appear.
The same black streak would also appear when you make a copy, because the original document must also be scanned.
Logical!

However for receiving faxes, the machine uses the internal memory and the print engine only, and the same applies to printing the transaction report, which comes from inside via the print engine.
The scanner has no rol in either situation.

Now I'm lost!

.

Does the machine print anything? such as a directory or print when making a copy? I rather suspect it does not. When an incoming fax is recvd does the paper get pulled in and come out blank? If so your problem is with printing (or lack of it). Perform head cleaning. Also make sure the black cartridge still does not have its deal stuck on it. Post again if you still have problem.

Hi,

Follow the steps below to enable the Fax confirmation on Sent and recieved.

On the printer :

1. Press Setup ( ).
2. Press the right arrow button ( ) to select Print Report , and then press OK .
3. Press the right arrow button ( ) to select one of the following options:
   • On Fax Send: Print a confirmation page every time you send a fax.
   • On Fax Receive: Print a confirmation page every time you receive a fax.
   • Send & Receive: Print a confirmation page every time you send or receive a fax.
4. Press OK .

Thank you for contacting FixYa


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Hi,

Follow the steps to setup the Fax sent confirmation report.

1. Press Setup ( ).
2. Press the right arrow button ( ) to select Print Report , and then press OK .
3. Press the right arrow button ( ) to select one of the following options:
   • On Fax Send: Print a confirmation page every time you send a fax.
4. Press OK .

Other confirmation reports in the same menu are :

• On Fax Receive: Print a confirmation page every time you receive a fax.
• Send & Receive: Print a confirmation page every time you send or receive a fax.

Hope this is helpful

Thank you for contacting FixYa.


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Its a problem with scaner unit. Reports are being printed out, and do not pass trough scaner, because of thath report is Ok.

If the fax is still under warranty, go to warranty provider service.

Next time dont buy "kids toy" for fax machine. Try laser Canon Fax L140.

Hi,

I don't think there's a log you can print but you can do the following. Not quite what you want, but better than nothing...

You need to set the fax confirmation option to log faxes before you send anything. The default option is off, so you won't be able to get a fax log for anything you've already sent unfortunately.

1. Press Setup
2. Press 2 then press 1. This displays the Print Report menu
3. Select Fax Confirmation
4. Press to highlight one of the following, then press OK

Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.

hello it sounds like you need to have the scannetr replaced

i can not recieve faxes. It use to work fine. I can send them out, but not receive.

If you still have your old cartridge reinstall it that will tell you if it is the cartridge or not. If you still have the problem,it could be the encoder.

REPLACE CIS SCANNING UNIT HAPPY FAXING OMNIPRESENT