Vtech i5871 Cordless Phone Logo

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Posted on Dec 08, 2010

My vtech i5871 can't find base, when standing next to it, on either phone. Batteries? then it cuts out and goes to a blank screen.

5 Related Answers

Anonymous

  • 3 Answers
  • Posted on Nov 21, 2007

SOURCE: Vtech phones loosing connection to base

You are pretty close to the solution. The problem is the charge detection in the handset. All handsets on a cordless phone detect the battery level with an hexadecimal value in the memory. Each hex value equal a volt value of the battery. EX: 3.5v = 9B
3.6v = 9C 3.7v =9D etc... The problem is the hex value in your defective handset are all mess up. So 9B is not 3.5v anymore. Then your handset could last 1hr after foul charge or doesn't alert you before the phone goes dead due to low BAtt.

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Anonymous

  • 1 Answer
  • Posted on Jun 26, 2008

SOURCE: Problems with C110 & A110 Vtech Mirage Dect Home phones

Have strangely got the same problem - about the same time you posted this, but intermitently. I have isolated that the problem is in fact the handset itself, not the base unit. I eliminated a problem with the base unit by a) registering a different DECT phone to it. - The base still works fine. b) Leaving the handset switched off for an hour or so (press and hold the "OK" botton to switch off / on); then whislt it was working, registering the handset to a different base (Base 2). And guess what, after 30 mins the "BASE 2" message started flashing on the faulty handset.
So, if you already have an A110 extension handset, make sure it's also registered to base 1 and maybe try to get just the handset repaired via VTECH. (or just buy a new handset if they are available).

Anonymous

  • 1 Answer
  • Posted on Nov 20, 2008

SOURCE: working one set of Vtech 6041 cordless phone set with another?

I have the vtech dect6.0 with one answering system and two remote docking systems.I can phone out from the remotes but cannot receive incoming calls from the remote.When I pick up the remote to receive the phone immediately shuts off.

Anonymous

  • 1 Answer
  • Posted on Jan 13, 2009

SOURCE: Phones going dead

buy a new battery from ebay.
just type in the search box, 80-5808-00-00
(the battery number)
You should be able to get a replacement for around $6 incl shipping.
This worked for me anyway. (Same symptoms you described)

saailer

David Burbee

  • 1871 Answers
  • Posted on Jan 06, 2010

SOURCE: How do you keep Base Unit of Vtech phone clean

Hello! Go to;

www.puremobile.com/vtech-cordless-phones.asp

This company offers a large selection of screen protectors ; Although none that are specific for your phone. Find a product that is close in size and trim to fit.

Guru.................saailer


I’m happy to help further over the phone at https://www.6ya.com/expert/david_6df67de3b14de867

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is your phone about a year old? It may be the battery. The vtech phones have weak batteries that clunk out after about a year and you'll get dropped calls, looking for base etc... The phone still appears to be working and the battery indicator tells you it's charged, but the battery is too weak to keep the wireless connection going.

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I have two handsets, one of them recently starting dropping the connection to the base quite regularly [even if it was just inches away], and I ended-up in the same situation after unregistering the phone.

In my case, I was able to remove the battery from the phone [as you did] but also unplug the power on the base unit for several seconds. After restoring power to both, I was able to re-register the handset and it appears to be working more reliably now.
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You are pretty close to the solution. The problem is the charge detection in the handset. All handsets on a cordless phone detect the battery level with an hexadecimal value in the memory. Each hex value equal a volt value of the battery. EX: 3.5v = 9B
3.6v = 9C 3.7v =9D etc... The problem is the hex value in your defective handset are all mess up. So 9B is not 3.5v anymore. Then your handset could last 1hr after foul charge or doesn't alert you before the phone goes dead due to low BAtt.
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My long-term experience with these phones is that occasionally, they get themselves into some kind of weird state: this is usually indicated by the flashing "searching" message.

In all cases it's been cured by unplugging the power supply AND the phone-line (both simultaneously) from the base, waiting a few seconds, then re-connecting. Normally this sorts things out, but will require you to re-set time& date (the base can sometimes still derive power from the incoming 50v line). Batteries out of handsets is a last (addtional) resort. I've very rarely had to re-register.
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