Hi When I try to print a page I keep getting a staggered watermark line down the right hand side, how do I fix this? do the cartridges need to be realigned? maria

Run a half test.
Put paper in the manual feed tray.
Print something, anything
When the paper is 1/2 way into the printer, open the cover.
Pull out the toner cartridge. Look down at the paper.
Does it have a black line on the right side?
If yes, replace the cartridge. If no, replace the fuser.

Most likely it is the drum cartridge. The other causes such as toner on the laser optics would not produce an on again off again print area. It would be blank the entire way down the page. Since the toner prints in patches down the right side it means it is coming from something that is "rotating" and that narrows it down to the drum.
Good Luck and Thank You for using Fixya.

Try cleaning the charge wire. Move the lime green plastic handle from one side of the image unit to the other in the groove. If this doesn't work you'll need a new image unit.$$$$$. note: Make sure green handle is moved completely to the right when finished or black line will occur.

Try replacing the toner cartridge. This seems to be a problem with the photo-sensitive drum, which is located in the cartridge.

Hi.
First check if you are using compatible cartridges for the printer. Use the following weblink to check for compatible cartridges for lexmark printers:

http://www.lexmarkstore.com/store/lexmark/DisplayProductFinderPage

if using correct carts and still issue, then you may try the following to clean the cartridges and print contacts:

Remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Snap the cartridges back into the cartridge carrier and check if it prints color.

To clean cartridge nozzles:

Click on "Start," go to "All Programs," and down to the Lexmark. Click on the "Solution Center." Next, click on the "Maintenance" tab. Select "Clean to fix horizontal strips." This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean to fix horizontal strips" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution Center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge (or cartridges) from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. Also, wipe the contacts inside the printer (on cartridge carrier).
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean to fix horizontal strips" one more time. If this fails to address the problem, the entire procedure may need repeating.

Hope dis helps u...
:-)

hi..

You can clean the cartridge using the following steps:

Click on "Start," go to "All Programs," and down to the Lexmark. Click on the "Solution Center." Next, click on the "Maintenance" tab. Select "Clean to fix horizontal strips." This will produce a printed page.

The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean to fix horizontal strips" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

1. Please open the "Solution Center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge (or cartridges) from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. Also, wipe the contacts inside the printer (on cartridge carrier).
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean to fix horizontal strips" one more time. If this fails to address the problem, the entire procedure may need repeating.

try out..

Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please try to print the self test page.

A technique to improve print quality is to try and clean the cartridge nozzles. You can clean the cartridge using the following steps given below:
Click on "Start," go to "All Programs," and down to the Lexmark. Click on the "Solution Center." Next, click on the "Maintenance" tab. Select "Clean to fix horizontal strips." This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean to fix horizontal strips" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution Center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge (or cartridges) from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean to fix horizontal strips" one more time. If this fails to address the problem, the entire procedure may need repeating.
If you have replaced your ink cartridge with a new one and are continuing to experience difficulties with print quality, please try cleaning and wicking the ink cartridge. If this fails to resolve the issue, the maintenance station may have an excess build-up of ink.
The maintenance station is located inside the printer on the right hand side. This is the same area where the cartridges sit when in the "idle" position. To access the maintenance station: Unplug everything from the back of your printer, open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fanbelt. On some models, the cartridge access will be very small, but the belt should still be visible. Take the top part of the belt and move it gently to the right.
***Note*** please do not pull outwards on the belt. The cartridges should come over towards the left side of the printer. The maintenance station will be on the right side on the bottom of the printer behind the fixed cover. Clean the area with several damp cotton swabs or damp papertowels until the build up of ink is removed.
Once the maintenance station has been cleaned you should "wick" the cartridges. Remove the cartridge from the printer. Get a clean damp paper towel and lay it on a flat surface. Set the ink cartridge right side up, with the ink nozzles touching the towel and hold in this position for about 15 seconds. Then wipe the nozzles across in one direction only (left to right). Repeat this process, each time using a clean spot on the paper towel, until it looks clean. Dab the cartridge on a dry towel to make sure that the ink is flowing.
After you have wicked the cartridges place them back into the printer, securing them into place. Plug the power back into the printer. Close the cover and click on "Old Cartridge Installed" on the "Control Program" screen. Once the printer has reset, run the "Clean Print Nozzles" page twice. This should resolve the issue.


your's tech expert
Jeeth

all parts are ok just clean the printer it will work

Hi,
I don't know if this will help but I was getting smears on the right side of the paper where there was no printing. I came acrossed this and it worked for me. Open up the front cover and lift the top cover and remove the drum cartridge. Then with cartridge out remove the left and right screw on the side of the cartridge. This will give the drum belt room without hitting the cartridge case. The cartridges plastic was not formed well.

Skip

does the printer do it from beginning? or after cartridge change?