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Re: Hello,my printer has stopped working .i'm getting...
I think you need to uninstall the complit software and driver for the printer and reinstall it and later you need to run the utility for head calibration
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Maybe is you should provide the brand and model or you unspecified printer, could findyou the manual, if available.
You can llok for it too, search google with terma
manual, brand ans model
..if not mistaken, the error message is Unable to clean, which indicate you will need to replace the waste ink pad and reset the waste ink counter.. you will need to send to the local service centre to get it done..
Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.
This will reset the purge count value. Then the printer will restart,
try this step by step.without missing any thing.
thanks
This link will open the Users Manual, but you will need a PDF viewer such as Adobe Reader or Foxit Reader in order to open it.
Go to page 12-4 in Chapter 12, Troubleshooting and routine maintenance. Follow the actions recommended for the Unable to clean error message (and the four other Unable to... error messages).
I have the same error message “Check the Troubleshooting and Routine Maintenance Chapter in User's Guide" I called customer service for "BROTHER 1-800-284-4329 USA; 1-877-BROTHER for CANADA. The Tech’s and I performed a series of diagnostic test, via the phone but were unable to solve the problem... Brother seem to believe that I have a defected printer head, Brother referred me to a local authorize service agent for Brother. I do have my User's Guide and there is no additional information that I was able to use to resolve this problem. HOW EVER, I am able to get the machine to print by opening the cover and close it as if I had installed ink, or removed a paper jam “SIMPLY OPEN AND CLOSE THE COVER”. I also vacuumed and blew the insides and the outside buttons of the machine with forced air from my vacuum, after all that I still have the same problem. My solution...buy a new machine mine is 32 months old and I probably have ran 15k or more print, fax, and copy jobs. Some times we need to know when to move on, TIME IS MONEY AND TIME WASTED IS UN-REFUNDABLE. GOOD LUCK TG/Ks
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