I changed cartridges and after got the message "print cartridge error see the product documentation for details" tried h-p for help and got nothing there

Code 1485 indicates trouble recognizing the ink cartridges. Make sure both are inserted properly, and that both are Cannon compatible.

Problem After you install a print cartridge, one of the following messages appears on the color graphics display:

• Incorrect Print Cartridge
• Incompatible Print Cartridge
• Problem with the Print Cartridge
• Remove and Check [color / black or photo] Cartridge
• [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.

1. Make sure the printer is on. Press the Power button if it is not lit.
2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
   
4. Slide the cartridge out and inspect it:
   CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzles 1 - Copper electrical contacts 2 - Nozzles
   • Check the electrical contacts for debris.
   • Make sure all the clear nozzle protective tape has been removed.
     CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
     
   • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
5. If the cartridge is compatible, reinstall it in the printer:
   • Cartridges marked with a triangle go into the left carriage slot.
   • Cartridges marked with a square or pentagon go into the right carriage slot.
   
   

Step 2: Clean the problem cartridge contacts

1. Gather the following items to clean the cartridge and carriage:
2. • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
   • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
   • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
3. Open the product cover and wait until the carriage is idle and silent.
4. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
   NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
5. Unplug the product from the electrical outlet.
6. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
7. Clean the cartridge contacts.
   CAUTION: Do not touch the ink nozzles.
8. Clean the contacts in the carriage, inside the product.
9. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
10. Reinstall the cartridge.
11. Reconnect the product to the electrical outlet.
12. Close the product cover.

Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer

there will be more than 1 reason why you cant pront having that error if there is a specific error message like The product displays a '0x ... ' error message. The exact text of the error varies by product, but it is usually preceded by the word 'Error .' pls. see the link below for this type of error.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=us&lc=en&dlc=en&product=1138342&tmp_track_link=ot_search
there will be step by step procedure on how to rectify this problem

hope this helps and pls. dont forget to rate this solution thanks

Have you tried this?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01818839&cc=us&lc=en&dlc=en&product=3692888&tmp_track_link=ot_search

Hi There,

Please refer to this HP support article to check the function of your print cartridge, and if necessary clean the cartridge contacts. This article may help in replacing the cartridges, and if you have difficulty aligning them, refer to these instructions.
If you continue to have error messages and there is no apparent cause, please reset the printer by following these instructions.
For other questions or information about your model, see your product home support page here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!


Follow these Links if the above links doesn't work :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00428054&cc=us&lc=en&dlc=en&product=441125

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00442122&tmp_track_link=ot_recdoc/c00428054/en_us/c00442122/loc:4&lc=en&dlc=en&cc=us&product=441125

http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu00657&tmp_track_link=ot_recdoc/c00428054/en_us/buu00657/loc:3&lc=en&dlc=en&cc=us&product=441125

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&lc=en&dlc=en&cc=us&lang=en&product=441125

It could be an indication that it's reading the cartridge incorrectly or the cartridge isn't properly seated. Try re-inserting the old cartridge or a new one to correct your problem.

Try this Issue When trying to copy, print, or receive a fax, the following error message appears on the product control panel display. Ink System Failure. Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error: 0xc19aYYYY NOTE: The Y in the error message represents any digit, 0 - 9, or any character, A - F. Solution To resolve the issue, use the following steps. Step one: Remove the cartridges Make sure that the product is turned on and then disconnect the USB cable from the back of the product. Open the product cover and remove the cartridges. Close the cover and wait for a message to insert the cartridges to appear on the control panel display. Disconnect the power cord from the back of the product. Disconnect the power cord from the wall outlet and wait for one minute. Step two: Reinstall the cartridges Reconnect the power cord to the wall, reconnect the other end of the power cord to the product, and then turn on the product if it is not already on. Open the product cover and reinstall the cartridges. Close the cover and print a calibration page, if prompted. Print a self test report to make sure that the product can print. Reconnect the USB cable between the product and the computer. Try to print a document from an application on the computer.

This may sound simple, but it is often overlooked. Have you taken the tape off the cartridge print heads?

the cartidge are new or recicle?

plz try with another cartridge