I have a 168D that will print 1 out of 7 times from my RDP session. Ive already tried by doing print directly to the printer and that didn't work.
Does the printer print directly without an RDP session?
It might have something to do with your RDP connection. The printer isn't behind a firewall is it?
I can tell you as a Sharp technician you are going to have trouble finding support on RDP connections.
They are unpredictable and they can drop connections. A lot of times it can happen from the way the signal is traveling from your computer to the other computer.
These copiers are only designed to be used on local area networks. If you need to send documents remotely like that, the best way to do it is to upload them to a shared folder on a server if there is one on the network or to an ftp server. Thats what the Sharp manuals tell you to do.
It's also a security risk as well sending documents that way which is another reason why Microsoft is pulling the plug on support for that feature.
Good luck on that.
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Oh and yes i updated the drivers and tried to use it as a shared printer on the network and also as a shared through the RDP connection and get the same issue either way.
Yes, every time
No, its not a firewall issue because it will print once ever 6 or 7 tries
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