OK - sorted it finally!
If you, like me, had actually added water thinking that this would rinse the machine through... doh! you had inadvertantly made water fill the cavity at the bottom of the maching. This is situated behind the kick-board. There are 2 black plastic panels - if you remove these, (they just pop out) and sponge out the water that is activating the dip switch (there is a polystirene float) that activates the pump - this resolves the E4 error code.
Make sure you do it while the machine is off! The reason the base of the machine has filled with water may need further investigation, but mine was most definitely user error. Who'd of thought adding water to a dishwasher could have been so fatal! It nearly cost me £88 call out charge too after the helpline weren't able to help me.
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