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try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use this file recovery software called asoftech data recovery to recover your files. http://www.asoftech.com/adr/
When you connect the drive, ignore the sync option. Do note in your "my computer" WD will have two drive letters (one is a read only drive) that contains the sync software. The other drive letter will be where you data is stored. If you used the sync software to backup your files; you need to install to get your data back. If you simply copied your data from one drive to another; the files should be there in their original form.
Your unit is detecting the electronics on your external case, not the internal hard drive it contains. If that is not being recognized that usually indicates a failure of the hard drive logic board, not a good thing.
Remove the drive from case and plug in directly into your pc. If still not recognized that confirms initial diagnosis. Your usb port is ok but the drive is fubar and since the logic board is toast data recovery will have to be done by the pros and be expensive, very expensive.
Always a good idea to have multiple backups!!!!!!!!!
you plug the drive into a usb port.... if it doesn't automatically pop up to allow you to access the drive... go to my computer (or computer on vista) and go in there... it should appear as another drive. double click and you are in the drive.
WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !
As per the documentation with this device: "synchronization software is intended to synchronize the data from a computer to the drive (WD Passport) and SHOULD NOT be used as backup software. To use this software properly, we advise that you do not wipe or erase the data from the internal hard drive (computer) and resynchronize, as this will cause the data that WD Sync stored to the Passport to be deleted."
This is why you are hearing so many people saying that they are deleting the WD Sync software, reformatting, and using the WC Passport as a true backup drive where you can actually see the files that you are backing up, rather than a bunch of unrecognizable sync files that likely don't have all thefiles that you thought you "backed up".
You need to have the WD Sync program on your computer; you can get it from your WD Passport, or, over the Internet. Once you have the software on your computer, you can synchronize.
WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !
As per the documentation with this device: "synchronization software is intended to synchronize the data from a computer to the drive (WD Passport) and SHOULD NOT be used as backup software. To use this software properly, we advise that you do not wipe or erase the data from the internal hard drive (computer) and resynchronize, as this will cause the data that WD Sync stored to the Passport to be deleted."
This is why you are hearing so many people saying that they are deleting the WD Sync software, reformatting, and using the WC Passport as a true backup drive where you can actually see the files that you are backing up, rather than a bunch of unrecognizable sync files that likely don't have all thefiles that you thought you "backed up".
Is it showing the 300gig in the properties? if yes then try to copy with command mode,If again its given problem then u need to backup your data and format the drive, then try copying.I think it will work.
You can use your WD Passport to sychronize data on multiple computers, you just need to set up the other computer name (e.g. "Work computer")using the software.
WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !
As per the documentation with this device: "synchronization software is intended to synchronize the data from a computer to the drive (WD Passport) and SHOULD NOT be used as backup software. To use this software properly, we advise that you do not wipe or erase the data from the internal hard drive (computer) and resynchronize, as this will cause the data that WD Sync stored to the Passport to be deleted."
This is why you are hearing so many people saying that they are deleting the WD Sync software, reformatting, and using the WC Passport as a true backup drive where you can actually see the files that you are backing up, rather than a bunch of unrecognizable sync files that likely don't have all thefiles that you thought you "backed up".
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