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Dash Zip-Line Bridge:This picture shows the layout of the track. Each section of track has a number on the bottom. Just put the sections together according to the map.
Check to see if you picked up any fibers on the wheels or axles from your carpet running. Also check to be sure the pilot truck can swing freely from side to side and is not bent. There is also a light coil spring on the front truck pivot pin. Be sure that the spring is there and is not damaged. Another thing to check is the drawbar between the locomotive and tender. Your front wheels may be getting lifted off the track because the rear of the locomotive is getting pressed down. This a soft carpet may compensate for this but not a hard surface. Run your train at a speed where it derails and look closely at the locomotive to see if the rear is being pressed down.
Check to make sure you have the large plug from the tender car to the loco plugged in correctly and secure. The tender car supplies power to the loco and if that cable is not connected the train will not run.
I assume you have the Treetop Tender car on the track? The treetop tender is car that makes the electrical connection between the track and the train.
1. Use a volt meter across the track. You should have about 10.5VDC on the track (anywhere on the track)
2. Even without the Loco on the track, the Treetop Tender should light up if you have power to the track. If you have power and the tender does not light. Check the brushes located between the wheels on the tender. These are the motor brushes that pick up the current from the track for the train set. Make sure they are contacting the track.
3. Add the loco to the track and plug in the large black plug from the tender to the loco. Turn on the power and press forward. The train should start rolling.
Try all the functions, bells, ho ho ho, all aboard etc ..
Add one car at a time and make sure that each one lights up before moving on to the next.
The tender car supplies power from the track to the entire trian.
Make sure the train will run with just the Loco and the tender. Make sure the tender is securely plugged in to the Loco and make sure the the brushes under the wheels on the tender (this is how power gets from the track to the train) are in contact with the track. Finally use a scotch brite pad (DO NOT USE STEEL WOOL) to clean up the track a little.
You can also take a volt meter and measure for DC between the rails. You should have about 10.5VDC on the track. (Inside rail is neg on mine and outside is pos) ...
Check the power circuit that goes to the track if there is an open circuit, open circuit means, break or cut line that can not flow the current going to the track to give a power to the train, ok.
The Engine is actually powered by the "Tree Top Tender" car. You will see the brushes that conduct power on the tender car. Place the Loco on the track and plug in the Tender car and it should work.
Unfortunately the failure can be occuring in several places on this train. The wall power supply, the track command connector, the Treetop Tender or the loco itself.
The REALLY bad news is that New Bright does NOT offer any repair service or replacement parts for thier product. After the 60 day replacement warranty it either works or goes in the garbage.
However.. when the train stops, try taking a volt meter set to measure DC and place one lead on one the inside of the track and one on the outside of the track. You should be reading about 10.5V DC. (flip the leads if it comes out -10.5V)
If the you still have power on the track, then problem is in the treee top tender or the loco itself.
Look on the treetop tender between the wheels. there is an electric motor brush located between each of the wheel pairs. Make sure that they are making contact with the track. This is where the cars and the loco get thier power from the track.
These wear out pretty quick and once again, there are no replacements available.
Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.
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