SmartParts (1DPFSP01) Digital Picture Frame Logo

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Posted on Nov 26, 2010

I purchased a digital photo frame from photo vu 3 years ago. Our frame flashed off today, and it won't comeback on. Do you have a name of a company that will repair our frame (photo vu closed their doors a few months ago).

  • Bob Melvin Jun 30, 2012

    Mine died the other day. Monitor won't come on but it's making a little whirring noise. We've been running it 17 hours a day for 4 years now. It's the coolest product we've ever had and I would so hate to not be able to repair it.
    did you ever find a solution to your broken photo vu? Please email me at [email protected]
    thanks!

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  • Posted on Jan 21, 2011
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Arif, did you get a response for this or have found a solution? I'm in the same situation, and wish to fix the frame also. Thanks heaps!

  • Anonymous Jan 21, 2011

    Arif, did you manage to find a solution for this? I'm in the same boat and looking for someone who can still repair these things. Thanks heaps!

  • ayoumell Feb 11, 2011

    uh oh. does that mean ours has only 2 years left? if 3 yrs is the life span of the frames... no wonder they went out of business. anyone know how to delete pics from the internal memory of the photovu?

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1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
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6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

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please try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
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6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
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