My dish 811 receiver won't download guide info. Do I need to reset and how?

Janette578,

Make sure the receiver is powered off each night so it can receive updates through the satellite to the guide.

You can force a guide download by unplugging the receiver for 10 seconds and plugging it back in. If that doesn't work, you can run a check switch test from Menu > System Setup > Installation > Point Dish > Check Switch > Test. Let it finish, then exit out of the menu and let it acquire signal and download the guide.

If you have any other questions, or need further assistance, let me know!

Tommy Faust
DISH Social Media Representative

Hi penny3219,

Try unplugging your receiver for 10 seconds then plugging it back in. Once it resets the guide should download. If the reset doesn't fix it then you will want to run a check switch test from Menu -> System Setup -> Installation -> Point Dish. Once there select Check Switch on the right then test. Once it's finished exit out and it should reacquire the signal and re-download the guide.

If the problem continues after the check switch test let me know here or at [email protected] and I will check some further information with you to get this fixed.

Tommy Faust
DISH Network

Hi jo_If,my name is Mike Houston of DISH Network and if you want to reset your receiver unplugit for 10 seconds and plug it back in. It will power up and acquire the signaland download the program guide.

Hello! For these issues, here are a few simple steps:

First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!

For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,

Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.

I hope these steps help!!!

Becki Barned
DISH Network Customer Service

Check if your phone line to the receiver is working via the phone line. Make sure the receiver is correctly programmed for your phone service (outside line prefix if needed, rotary or pulse dialing.

Are updates enabled? The program guide is downloaded overnight when the receiver is off. If the unit is on, the updated information may not be downloaded. You can reset the time that this download will occur (it will turn off automatically at the scheduled time if not disabled). (Menu - 8 - 5 is the appropriate part of the menu on one receiver to set the time and enable the feature.)

You can also use the Inactivity Standby feature on some receivers to get the program guide if you leave the unit on all night. (Menu > Preferences > Inactivity Standby) By default a prompt will ask you if you want it to go to the standby mode after 4 hours of no activity (remote or front panel).

How long did you have the unit off when you rebooted it? Try leaving it unplugged for 15 seconds (no trickle power).

I hope this helps.

Cindy Wells
(if the phone line is working and the updates are enabled, contact DISH for additional troubleshooting help.)

Hello there! Dan Busa with Dish Network's customer support. You probably have an issue getting the guide to download it can be a glitch. Unplug the receiver for ten seconds, if its still persisting hit guide 999 and browse about ten times it should prompt the guide to download.

Recording weird stuff:

sounds like you have accidently created timers.

hit the dvr button 3 times then arrow up to 'Timers'

arrow up to 'Edit List'

here you can select the timers you do not want then select delete

Info Not Available:

run a check switch test

hit menu 6 - 1 -1

highlight 'check switch' and press select

highlight ' test' and press select

wait for the test to finish

if an error pops up there is probably a signal issue, otherwise exit out

you will get attn 015 message, allow this to finish and you will get 330

this is the guide downloading... if this does not happen go to
menu - 6 - 6 and select yes

if it still does not download call dish network

sounds like you will have to get a service call due to a bad lnb on your dish outside.

this is a softwar issue which should be fixed, are you in AK????

yeah that is a software download, if it does not progress it may have an issue, those receivers are being discontinued, call dishnetwork and they will provide you with a replacement leased receiver and a new dish install to receive all current hd programming