I bought htc touch 2 T3320. mobile 7 month before. now touch screen is not working properly. I tried soft reset many times. Then i tried hard reset. But no use. still screeen not working.

The hard resetvis the best solution,plz see my trip about hardreset....vote plz...:)

try updating your software to 1.93 rom, i was having the same issues when i was on 1.37 and my partner was on 1.35 updated and not had the issue since!

update site - http://www.htc.com/www/supportdownload.aspx?p_id=133&cat=2&dl_id=2

also if that doesnt work try doing a soft and/or hard reset -

Performing a soft reset

Perform a soft (normal) reset to clear all active program memory and shut down all active programs. This is useful when your device is running slower than normal, or a program is not performing properly. If a soft reset is performed when programs are running, unsaved work is lost.

To perform a soft reset



1. Pull out the stylus, then remove the back cover.
2. Use the stylus tip to press the RESET button (red) located at the opening of the stylus bay. Your device restarts and displays the Home screen.

HTC Touch Diamond 2 hard reset
Performing a hard reset

If a normal reset does not solve a system problem, you can perform a hard (full) reset. After a hard reset, the device is restored to its default settings-the way it was when you first purchased it and turned it on. You will lose any programs you installed, data you entered, and settings you customized on your device, and only Windows Mobile® software and other pre-installed programs will remain.

Warning! Your device will be set back to factory default settings. Make sure that any additional installed programs and/or user data have been backed up before you perform a hard reset.
Important If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before using Clear Storage, hard reset, or updating the operating system. Otherwise you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.

To perform a Diamond 2 hard reset
1. With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.
2. Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:



3. Release the VOLUME UP and VOLUME DOWN buttons.
4. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.

how can i hard reset

I have a similar problem with my HTC Touch Pro. A hard reset didn't work either!

Let us know if you get an answer!

You have to execute a "hard reset". The exact method depends on the exact type of HTC phone you have. You should Google for "HTC Touch <your exact phone type> hard reset" and follow those instructions.

Looking at the picture you have a HTC Touch P3450, in which case you can instructions at: http://blog.ryjones.org/2008/01/14/htc-touch-hard-reset/

Make sure you follow the instructions properly. When it still doesn't boot up, you can always perform a firmware upgrade/reset, that's almost guaranteed to work, but is complicated and might break your warranty (depending on wether you bought the device yourself or got it as part of a package deal from your provider).

Regarding with your HTC Viva / Elf

Try hard reset with phone in "OFF" state following this instructions if it will do;

1. Press and hold the TALK and END buttons, and at the same time, use the stylus to press the RESET button under the battery cover at the top
of the device.
2. Release the stylus, but continue pressing the TALK and END buttons until you see this message on the screen:
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have
been backed up before a hard reset is performed.
3. Release the TALK and END buttons, and then press ENTER on your device.

create the welcome.not file in the storage card and hard reset the phone.. it worked for me..u may try the same.

the touch scren not workin i can't see or do nothing on it wat should i do

This is a common problem with many touch screen phones. There are about three reasons this can happen that I know of:

1. Hardware issue. Needs to go in for repair. Hopefully under warranty still.

2. Needs to be re-flashed with the OEM ROM. This is not likely, since you've already Hard Reset, but worth a try.

3. The EASIEST and FIRST thing to check is to run a 'business card' around the edge of the screen between the case and screen. Dirt or other objects can easily get wedged into that area and hold the screen pressed down. This would prevent a press from any other area of the screen. Also, a screen protector that has shifted might cause this. Hopefully this is it, as it's a simple fix!

Good luck!