Hi,
In Acer computer you should have Cyberlink PowerDVD software, please open the software and follow the below mentioned steps
To update the Cyberlink PowerDVD software:
1. Connect to the Internet.
2. Open the Cyberlink Power DVD application.
3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
4. Click on Update Now
5. Follow the prompts to install the update.
Note: The update process may have to be repeated more than once to ensure the latest version is loaded on the computer.
Reminder: Blu-ray protection software prevents Blu-ray movies from being displayed on both the notebook LCD and an external monitor at the same time.
Thanks and regards,
Jitha
Try to check your Blu-ray drive and make sure it can function normally. Then you can try another Blu-ray player software tool to play the Blu-ray disc in your notebook. You may try Leawo Blu-ray Player which can play Blu-ray disc for all region codes.
In most cases, the issue might be with
the Java content on the new Blu-ray discs is making this issues. The
Blu-ray technology is developing everyday and adding more and more features to
the existing technology. Hence it is required to make the Blu-ray Player up-to-date by installing the
latest firmware update available from the
manufacturer (who ever it is). Going ahead with the first step, please install
the latest firmware update available for the Blu-ray Player.
Please click the following link to get the
latest firmware update available for your Blu-ray
Player:
http://esupport.sony.com/US/perl/swu-download.pl?upd_id=6170&mdl=BDPS300
You can review the "Important Notes"
and "Firmware Update Instructions" on the page to get the
instructions to install the firmware update.
If the issue persists
after installing the firmware update, the would have been with the disc. Check
the disc with another player, try different discs with same player.
If the Blu-ray Player is
not at all playing any Blu-ray disc including the previous played ones, then it may require service.
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