If you lift your treadmill deck up, you will find 2 screws underneath, on the side, towards the front. remove them and that should do the trick.
If you don’t know how to remove the hood then you’re not going to be able to fix anything inside of it.
This site shows the location of the two screws on the bottom
https://electro-medical.blogspot.ca/2015/11/epic-view-550-treadmill-trouble.html
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