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Anonymous
Anonymous Posted on Nov 23, 2010
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We have four computers, 3 Macs and a PC networked via an Apple Time Machine to a Hewlett-Packard HP Color LaserJet CM1312nfi MFP. All of the Macs display "Looking for Hewlett-Packard HP Color LaserJet CM1312nfi MFP" in the print queue window. The network is working and can get out onto the internet via the Time Machine. The PC also shows a print error. The printer is on and shows ready status. If I remove the HP printer and then re select it in the print window when trying to print, the Macs appear to see the printer. However, when I go to print, I still get the same message.

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  • Anonymous Nov 28, 2010

    It is illogical that the drivers on all four computers would have the same problem simultaneously. It had to be one thing common to all four. Therefore it had to be either the Time Machine or the printer or the cabling between them.



    I found that it was a bad USB port on the printer and all is working fine now.

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Muzahura Frank

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  • Master 2,071 Answers
  • Posted on Nov 23, 2010
Muzahura Frank
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You should update your printers firmware and reload both Mac and windows drivers for the same printer. I look at this as more of a driver problem. Firmware and drivers can be located here. If problem persists, try to approach this instance by using the elimination method. remove pc from network, test with only macs connected. then remove macs and test with only PC connected. then finnaly, install this printer directly to pc and test the performance and then directly on one of the macs and test.

Regards

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