1. Turn the printer on.
2. When the memory starts counting on the control panel, press and hold the green SELECT button. Continue to hold green SELECT button until all three Control Panel LED's are illuminated and on solid.
3. Release the green SELECT button.
4. The control panel will display SELECT LANGUAGE.
5. Press the DOWN ARROW button until control panel displays COLD RESET.
6. Press green SELECT button. The printer will perform a cold reset and then continue its power-on sequence.
Hopefully, this will fix the problem for you!
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