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Re: Every week the freezer shuts off and we have to turn...
Good day,
This issue should be left up to the manufacturer. Everything on the machine is under warranty.
Call You selling dealer on how to get a warranty call set up. It should be free to you.
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If it has the control board on the door, they have been known to do that, it pressed/snapped into the door. If not and it has a manual ,standard knob on the inside, thermostat , slowly turn it back and forth to hear the clicking of the control which should start and stop the operation. If this is a self defrosting freezer and has the thermostat it also has a defrost timer that like a alarm clock shuts the unit on and off for 20 min intervals every 6 to 8 hours, this part has a little motor on it that overheats. You will be able to physically see oil comming out of it, or noisy ticking/ humming and very hot to the touch. Replace these parts and it should repair it. Good luck
seal around freezer door may be warped/old/cracked... or thermostat is not working properly.
Try duct taping door as tightly shut as possible and check around the time it freezes to see if that fixes the problem. If so, the seal (that has magnets so it will seal completely) needs to be replaced.
If that doesn't fix the problem, it could be a faulty thermostat in the freezer.
It sounds to me like the defrost isn't working somewhere.It freezes for 2 weeks until the evaporator coil freezes over and you lose your airflow, hence, your cooling. Then when you shut the unit off for 6 hours it thaws out enough to get you cooling again for 2 weeks.Check your defrost timer and see if it is going into defrost and if your defrost elements are good. Both will be located on top of the unit. Good luck!
You said you checked the seal but one thing you can try to be double sure the seal is tight put a thin layer of vaseline along the entire seal it will fill in any gaps and you can be sure it is sealing completely.
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