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Question about HP PSC 1610 All-in-One Printer, Scanner, Copier

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I am trying to scan using my HP PSC 1610 printer and it keeps saying "No scan options" "you need to run device software" I have updated my computer to Vista and the original software came with windows. Is there an update I can do on the computer to run with Vista so my scanner will work?

Posted by ktmills5501 on

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  • 7,733 Answers

Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).



If you need more help come back.Post / thumbs / testimonial are welcome!

Posted on Nov 22, 2010

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What software must i have to use the scan option on a Hp PSC 1610 v?

Hello 
The scan software is called HP Image Zone and can be downloaded from HP's website or installed from your CD
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Unable to install SCAN functions for HP PSC 1610

If you are having issues using your PSC 1610 on the Vista operating system there is actually an easy workaround using "paint" (I'm using "SnagIT").

Check it out:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&product=390315&lang=en

For whatever reason you can't use the actual button on the printer/scanner but when you open paint you can scan the doc from your computer.

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Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came withthe printer. When the software program asks you to connect theprinter to the USB port, do so and it should again work properly.
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Our scanner wont work the printer and copier work fine

You should be able to find a white sticker on the bottom of the printer. The serial number will be there as well. If you have the PCS 1610 than follow the uninstall instructions given by Hp at this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265838&cc=us&lc=en&dlc=en&product=390315&dlc=en&lang=en
Than go to the link below and download & install the 1610 software: HP Full Feature software/driver: No Network Support &
HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch
That should fix your troubles. Look at the fixes while at Hp and if you feel you need other upgrades now would be a good time to download.
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