HP Officejet Pro 8500 Wireless  All-In-One InkJet Printer Logo
Posted on Nov 22, 2010
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Screen says original loaded when nothing is in the adf

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Anonymous

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  • Contributor 1 Answer
  • Posted on Jun 13, 2012
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I discovered a weird issue when fixing mine. Attached to the door to the document feeder is a plastic widget that hangs down. When there is no paper in the feeder, the arms rest inside two holes in the bed of the document feeder, and when you put paper in the feeder, it pushes these arms out of the hold. There is a stop that keeps this widget from swinging too far forward. What had happened with my printer was that this widget was on the other side of that stop. (Someone must have taken it out and put it back in wrong, or knocked it past the stop somehow.) It was rather easy to pry apart the ridges in the door to remove this widget, and rotate it past the stop again. Be careful, though, as there is a thin little spring wrapped around one of the posts. One end of the spring goes through a hole in the support ridge, and the other end goes into a slot in the widget. Because of this spring, the widget only goes in one way. If you have the widget on the correct side of the stop, the widget should lift up and away from the paper when you insert the paper. When it is on the wrong side of the stop, it lifts up and rotates toward the paper. Thing is, when it rotates toward the paper, it still allows paper to be inserted and it still scans. Hope this helps some of you.

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  • HP Master 7,733 Answers
  • Posted on Nov 22, 2010
Doctor PC
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  1. Remove all the paper from the document feeder tray.
  2. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  3. Make sure that the paper is a supported paper type for the product.
    NOTE: The ADF does not accept photo paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the document feeder tray. The product can only process one type of paper at a time.
  5. Tap the edges of a stack of 10 to 25 sheets of paper on a flat surface to make sure that the edges are even.
  6. Load the stack of paper print side up in the document feeder tray.
    NOTE: Do not load more than 25 pages in the document feeder tray. Larger stacks of paper can lead to pick problems. Figure 2: Reload the original document screen says original loaded when - c02081020.gif Illustration of reloading the original document
  7. Press OK to continue the current task.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Dust or paper residue on the rollers or separator pad inside the ADF can cause paper feed issues.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Remove the stack of paper from the document feeder tray.
  3. Press the Power button (c01602202.gif ) to turn off the product.
  4. Disconnect the power cord from the rear of the product.
  5. Lift the cover of the ADF, and then find the rollers and the separator pad. Figure 4: Location of the ADF rollersscreen says original loaded when - c00228595.gifr pad c00228595.gif 1 - ADF rollers 2 - Separator pad Illustration showing locations of the ADF rollers and separator pad
  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  7. Use the damp cloth to wipe any residue off of the rolscreen says original loaded when - c02081021.gifseparator pad. Figure 5: ADF rollers screen says original loaded when - c02081022.gif Photograph of ADF rollers Figure 6: ADF separator pad c02081022.gif Photograph of ADF separator pad
  8. Dry the rollers and separator pad with a dry, clean, lint-free cloth.
  9. Close the cover of the Ascreen says original loaded when - c01602202.gif class="h_mi"> Reconnect the power cord to the rear of the product.
  10. Press the Power button (c01602202.gif ) to turn on the product.
  11. Reload the original document print side up in the document feeder tray.
  12. Try to perform the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Perform a partial reset to restore the product settings to the default values.
  1. Write down any fax numbers and country/region and language settings stored in the product memory. CAUTION: A partial reset might remove all speed dials and other settings from the product memory.
  2. Disconnect the power cord from the rear of the product.
  3. Press and hold the # and 3 buttons at the same time while plugging the power cord into the rear of the product.
  4. Release the buttons aftscreen says original loaded when - c01602202.gif or when Part NVM Reset displays on the control panel.
  5. If the product does not turn on, press the Power button (c01602202.gif ) to turn it on.
  6. Press OK to continue the current task.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
If you have completed all the steps listed above and are still experiencing a problem, service the product. If you need more help come back.Post / thumbs / testimonial are welcome!

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Paper jams

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HP Officejet Pro LP 7880 feeder does not work, how to fix it?

Step one: Check the paper in the ADF The condition of the paper or the amount of paper loaded in the ADF might prevent the ADF from picking it up and feeding it through the product.
  1. Make sure that no more than 50 sheets of paper are in the ADF input tray.
  2. Make sure the original is not photo paper or carbon paper. These types of originals must be loaded on the scanner glass.
  3. Make sure the original document that is loaded in the ADF meets the following criteria:
    • Free from curls, folds, creases, and tears
    • Does not have staples or clips attached
Step two: Make sure the ADF pick assembly is in good working condition
  1. Remove the document feeder and open the ADF cover.
  2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
  3. Examine the pick assembly.
    • Make sure the bottom roller is held firmly in place by the two-catch, which is located to the left and the right of the roller.
    • Make sure the stack stopper, which is located between the top and bottom rollers, fits within the double slots just above the bottom roller. The stack stopper should move freely within the double slots to flow up and down when the whole pick assembly is lifted and lowered into position.
  4. Return the pick assembly to its original position.
  5. When the product is turned on, the top roller will reset to its original position above the separator pad. There will be a gap between the separator pad and the top roller.
  6. If there is no gap between the ADF top roller and the separator pad, press the Power button to turn off the product.
  7. Wait three to five seconds and then press the Power button to turn the product on. The ADF rollers should reset to the correct positions.
  8. Close the ADF cover and replace the document feeder.
Step three: Clean the rollers and separator pad
  1. Remove the document feeder and open the ADF cover.
  2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
  3. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from it.
  4. Use the damp cloth to wipe any residue off the rollers and the separator pad. If the residue does not come off using distilled water, use isopropyl (rubbing) alcohol on the cloth instead.
  5. Return the pick assembly to its original position.
  6. Close the ADF cover and replace the document feeder.
Step four: Detaching and re-attaching the ADF pick roller assembly If the ADF pick assembly is detached or not connected properly, follow the steps below to resolve the issue. If the ADF pick assembly works well, do not perform these steps.
  1. Press the Power button to turn off the All-in-One.
  2. Remove the document feeder and open the ADF cover.
  3. Press the blue-green ADF-release button to release the ADF rollers from the pick assembly as shown in the figure below (the red arrow is pointing to the ADF release button).
  4. Re-attach the ADF pick rollers by placing the rollers into the roller slot of the ADF pick assembly as shown in the figure below. The red arrows show the gears on the ADF pick assembly aligned on one side. The yellow arrows point to the two-catch notch.
  5. Once the rollers are placed on the two-catch notch, push them in, so that the two-catch clicks into place. The photo below shows a correctly installed ADF pick assembly.
  6. Close the ADF assembly and cover.
  7. Turn the product on and make a copy with the ADF to check that the pick assembly works.
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It stopped faxing through the feeder and said feeder errror. its a HP j4680 all in one office jet

Hello, Brittany.

Give this a try (from HP Support):

Complete the following steps to check the condition of the paper, reload the original, and then open and close the Automatic Document Feeder cover.

The main reason for this issue is that the ADF rollers that pick up the papers might not grip the paper because dirt sticks to the rollers.

Step One: Check the paper and reload the original
The condition of the paper, or the amount of paper, might prevent the ADF from picking it up and feeding it through the product.

1. Make sure that the ADF tray contains fewer than 25 sheets of paper.
2. Make sure that the ADF tray contains no photo paper or carbon paper.
3. Make sure the paper in the ADF tray meets the following criteria:
* No curls, folds, creases, or tears
* No staples or clips attached
NOTE: Folded paper, torn paper, or paper with rough edges might not feed correctly. If your original is folded or damaged, either reprint the original or try to smooth out the damaged portions.
4. Reload your original, with the print side up, into the ADF tray. Place the pages so that the top edge of the document goes in first. Slide the paper into the ADF tray until you hear a beep or see a message on the display indicating that the loaded pages are detected.

* If still a problem, go to the next step.

Step Two: Open and close the ADF cover
NOTE: Remove all originals from the ADF tray before you open the ADF cover.

1. Open the ADF cover, and then close it again.
2. Press the OK button.

* If still a problem, go to the next step.

Follow these steps to turn the product off and then on again.

1. Press the Power button to turn off the product.
2. Wait 15 seconds.
3. Press the Power button to turn on the product.

Hope this helps.

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Problem in ADf while putting a originals on ADF screen shows remove the original from the platen glass , when there is no paper on the glass

There is usualla small sensing switch located at the back of the ADF that detects when you have lifted the cover to remove the paper.
This switch may be malfunctioning.
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Screen display 290 jam remove original

290/291/292 Scanner Jam
1 Open the ADF top cover.
2 Remove the jammed paper by gently pulling it straight out.
3 Close the ADF top cover, and then load the documents back into the ADF.
Note: To prevent document jams, use the scanner glass rather than the ADF for thick,
thin, or a mixed set of documents.
4 Press Start to resume.
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How do I scan a bunch of originals from the tray and get 1 file for each page?

Loading originals to scan
Use these instructions to load originals into your device for scanning. For the best quality
scans, use the flatbed scanner. See Selecting media for the automatic document feeder
(ADF) for guidelines on choosing original documents for scanning.
Loading originals onto the flatbed scanner
1. Make sure that the automatic document feeder (ADF) input tray is free of media.
2. Lift the flatbed scanner lid.
3. Place the original document face-down on the flatbed scanner with the top, left corner of
the document at the lower-right corner of the glass.
4. Gently close the lid.
5. The document is ready to be scanned.
CAUTION To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner
surface. Always close the scanner lid when the device is not in use.
Loading originals into the automatic document feeder (ADF)
input tray
Note The ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media (depending on the thickness of
the media), or fewer sheets if the stack fills the ADF.
The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes
use the flatbed scanner. The maximum size for media in the ADF is 215.9 by 381 mm (8.5 by
15 inches).
1. Make sure that the flatbed scanner contains no media.
2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF
input tray, with the media stack face-up and the first page to be scanned on top of the
stack.
3. Slide the stack into the ADF input tray until it does not move any farther.
If this helps you, let the Boss, FixYa.com Know...
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HP Office Jet 6110 All in One faxing

This document covers the basic fax functions of the HP Officejet 6100 series. The HP Officejet 6100 series can perform the following functions:
  • Send and receive paper faxes.
  • Send and receive color faxes. Color faxes can be sent only to color fax capable machines. If a color fax is sent to a black-and-white only fax machine, the HP Officejet sends the fax in black and white.
See Figure 1 below to identify the buttons in the Fax area of the front panel. Figure 1: Identifying the fax area of the front panel c00259777.gif 1- Turns Auto Answer on or off 2- Scrolls through speed-dial entries 3- Redials the most recently dialed number 4- Dials fax numbers, enters text, and specifies menu items. 5- Starts a fax 6- Changes the fax resolution 7- Dials one-touch speed-dial numbers Fax settings Most fax settings are configured during installation through the Fax Setup Wizard. These settings, and some additional options, can be accessed through the front panel menu (see Figure 2). Figure 2: Changing fax settings from the front panel menu

1. Menu: enters the menu system.

2. Right and left arrows: navigate the submenus and options.

3. Enter: selects a submenu or option.

4. Cancel: exits from the menu. c00259778.gif Sending a fax To ensure the best quality when sending faxes in color, use a color original instead of a color copy. Follow these steps to send a fax:
  1. Load the original. Load originals directly on the glass or in ADF. For multi-page faxes, you must use the automatic document feeder (ADF). Loading original on the glass Place the original, print-side down, on the front-right corner of the glass. Loading original on the glass c00259779.gif Loading original in the ADF Place the original, print-side up, in the ADF. Adjust the paper-width guide to fit the original. Loading original in the ADF c00259780.gif
  2. Enter the fax number using the keypad. Dial the number just as you would from a telephone (dialing 1 before an area code, etc.)
  3. Press Start Fax Black or Color.
  4. If there is no original in the ADF, the display will read, "Send from Glass? Press 1 for Yes or 2 for No"
    • Press 1 to scan the document from the glass.
    • Press 2 to load the document in the ADF. The display will read, Load original, then press Enter .
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