Mine does that also. Sometimes the crock will shrink or deform when they fire it to put the glaze on it. It is best to catch it as soon as you open it, so you can return it for an exchange, but if you are willing to wait and spend the time, you can get them to send you a new one. You have to play phone games and ask to get transferred to the right person. If sometimes helps to say that you have been a long time customer and you are always happy with the quality of Rival products, but this one has fallen short of their usual high quality. Etc, etc. Or you can cheat, go buy the exact same model from the store again, and use the new receipt to return this defective one.
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