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First make sure it's putting out enough water. There can be enough water coming out to get the carpet wet but not enough that it picks up much water. This is most often the problem to most machines brought in for repairs. If it's putting out enough water and can't pick it up there has to be something restricting the suction. It could be a clog or something is allowing air to leak restricting suction. Inspect the areas where the suction comes from the machine, through the dirty water tank all the way down to the floor nozzle.
The one's I've used the sprayer is on the back of the suction (suction hood which is kind of clear plastic), you watch that clear part to see if it is picking up dirty water. Recall it's easier to pull it and if caught just push down on handles and that raises front of machine to clear carpet snag. I would walk backward as it sprayed and then picked up the water with dirt. If different machine you could spray moving backward, go back to same starting point go again and don't spray but just hold it near carpet so it picks up the water.
Hi Carolee. I know how frustrating this must be. We have some really great FAQ's on our website that will help you resolve the spray and suction problems.
Here's a quick link to assist you: http://www.bissell.com/faqs/?cid=ccsocial
I love these and have 2 of them! The warrantees are usually good and it is your pump if both the hand held and carpet positions won't spray water. Both the soap tank and water resevoir need to have at the very least water in both for the unit to work. Yes... You can use just hot water for light cleaning in both. The pump controls both the spraying water and suction. Last, if one or the other won't spray, the unit can have residue blockage. The passages are narrow, check to see if they are clean. Last test. Turn it on, release the handle. At the base of the neck there will be an oval shaped opening. With the handle on the floor as if filling the unit with water...put either your hand or a paper plate over the hole to see if there is suction. If the pump is good, you will feel a lot of suction against your hand or the flat surface of the plate.
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