In our TV set Sony Trinitron 27" stopped working CC. In other room with same Comcast cable another Toshiba TV set has CC working. Do I have to buy a new TV set for leaving room?
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The Comcast set top boxes only allow 1 type of CC. However your TV is programmed to handle 4 or 5 CC features. Go into your TV menu and find your CC options there should be different ones there choice 1 you like.
The Comcast boxes let you enter a special menu only when the box is turned off. Just turn off the Comcast box and press the menu button on the remote you will then see a menu for the box where you can turn on and off close captioning
If you want CC all of the time, this works well. But since you must power-off the cable box to change the setting, switching CC on and off is a real pain.
Your set-up is similar to mine (Sharp Aquos 46" and Comcast DVR). I have the composite output from the cable box going to a DVD-recorder and on to the TV. Whenever I need CC (usually to catch some mumbled dialog), I just rewind the DVR, and switch the TV input to the composite input. Then I switch back to HDMI to continue watching in HD.
Had this happen on a Comcast box (Motorola DCT 6416 III)
Here's how to fix it:
Turn the cable box off, leave fully connected. Press Menu on the remote
The cable box internal menu will display (Not the Comcast one the Motorola one-- i.e. Display ratios-16:9 etc It's in black and white)
Use the arrows to cursor to the Closed Captioning and toggle to "Disabled" Press Manu again to exit and Voila!
I had the same issue... here's what I did. If power off your cable box, then press the menu button, there's a selection to enable or disable Closed Captioning. This works for both HD series Motorola boxes Comcast offers, at least in the Minneapolis/St. Paul area. Hope this helps!
Evan
26C3030 Toshiba tv
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