D7160 error messages showing put the papers facing down , its correct selection from our side but keeps showing the messges

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

• If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
• If the self-test report prints, but the original document does not , continue to the next solution in this document.
• If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
  • If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.
  • If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.
  • If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.