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Lisa, you may have to contact the store where you bought it or contact GE. I looked all through the manual a couple time and nothing found on Demo mode. Check the attached links to contact GE for info., last link is USA. Good luck
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Don't hit or punch the freezer walls ,just unplugged and let the frost melts and this water will go through the drain down to an evaporative pan.Make sure the drain is not clogh if it is clogh put hot water into it or blow it with air pressure.
The reason this happens is because the defrost timer is not turning back on when it needs to, causing the freezer to thou out and overfill the drip tray sitting on top of the compressor.
A new defrost timer should be available from the local refrigeration wholesalers in your area.
I would try defrosting first. If no difference, or worse then you may have a refrigerant leak. You could always try setting back to the original setting. Hope this helps.
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