Is the PN motor not working, or just the brush not spinning. If it's the brush, a new belt is needed.
If the motor isn't working, it could be due to several things. Follow the trouble shooting steps below.
1. Check all connections from hose handle to PN for discoloration. Any parts showing discoloration or melted plastic need to be replaced.
2. Attach PN directly to the hose. If the motor works, there's a problem in the wand wiring/connections.
3. Attach the Sidekick directly to the hose. If it works, but the full sized PN doesn't, there's a problem in the PN. Problems could include: wiring, connections, bad motor, bad switch.
4. If neither Sidekick nor PN work, the problem is likely in the hose. Potential problems include: bad wiring, connections, or bad switch.
5. You can try another hose known to be good to test the PN. If it still doesn't work, the problem could be in the canister itself.
I strongly recommend taking it to an authorized Aerus Electrolux store for diagnosis and repair if needed.
http://www.aerushome.com/storelocator/
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