I have a all in one scanner and the black ink is empty i want to put a new one in do i have to change both cartridges at the same time and where is the spot that they go

Hi

if the black cartridge is genuine and new...take it back. It is faulty.
If the cartridge is refilled or compatible...hold the STOP button for 6+ seconds to disable ink monitoring. This should clear the 'empty' error and the printer should work again.

good luck!

I just had this exact problem on my HP 5514. Black won't print after running out of black ink. New cartridge no good.
I tried everything-no good. I suspected the pinholes in the printhead were clogged with dried ink because I didn't change cartridge in time.
The fix that worked perfectly was when I hacksaw top off old black cartridge & removed all foam wicks so now I had a funnel(can see clear thru). I installed the cartridge & filled it with alcohol, printed page & did head clean; then printed few more pages. Problem cleared almost immediately. I then soaked up extra alcohol inside cartridge with paper towel. Removed modified cartridge & installed good one. I guess this could be done for colors as well. I don't know if this is a proper procedure, but it sure worked well for me.

With the printer on but not busy (flashing light), open the scanner unit. (Lift the scanner until the bracket on the right locks.)

If the cartridges are completely expended:

Press the Stop button on the printer, the print head should move to line the expended cartridge with the empty ink mark. Press Stop again and the next empty cartridge should line up with the mark. Continue to press Stop until the print head moves to the cartridge replacement location (after noting which cartridges need to be replaced).

One cartridge at a time, shake the new cartridge 5 times before opening the package.

Remove the new cartridge from the packaging and remove the yellow tape from the cartridge. Be careful not to damage the hooks on the side of the cartridge and do not touch the green IC chip. Leave the transparent seal in place.

Squeeze the tab at the back of the cartridge you want to replace and then lift the cartridge up. Then put the new cartridge straight into that slot and press down until it clicks.

Repeat this for all empty cartridges. Then close the scanner unit and press Stop. Wait until the light stops flashing and the empty ink error light goes out. The unit will charge the ink system while the light is flashing.

If the empty ink remains flashing or is on with the print head in the home position, then a cartridge may not be properly inserted. Press Stop and then push down on the cartridges. See http://support2.epson.net/manuals/english/spc/stylustx100tx101/guide/html/ink_4.htm for pictures and images.

If the ink isn't expended, use the Ink Replacement utility in the Epson software. For Windows, this is part of Printing Preferences in the Maintenance tab. Open the Devices and Printers (slightly different name in older versions of Windows) control panel. Then right click on the printer and choose Printing Preferences.

I hope this helps.

Cindy Wells

Lift the scanner cover from the right-hand side of the MFC until
it locks securely into the open position.

If one or more ink cartridges are empty, for example Black, the
LCD shows Ink Empty Black and Cover is Open.

Pull the ink cartridge hook toward you and remove the ink
cartridge for the color shown on the LCD.

Open the new ink cartridge bag for the color shown on the LCD,
and then take out the ink cartridge.

Remove the cartridge covers.

Each color has its own correct position. Keep the ink cartridge
in an upright position when you insert it into slot. Press down on
the ink cartridge until the hook snaps over it.

Lift the scanner cover to release the lock. Gently push the
scanner cover support down and close the scanner cover.

If you replaced an ink cartridge while Near Empty was
displayed on the LCD, the LCD may ask you to verify that it was
a brand new one. Example: Did You Change Blck? 1.Yes
2.No. For each new cartridge you installed, press 1 on the dial
pad to automatically reset the ink dot counter for that color. If the
ink cartridge you installed is not a brand new one, please be
sure to select 2.

If you wait until Ink Empty message is displayed on the LCD,
the MFC will automatically reset the ink dot counter.

If the Install message is on the display after you have
installed ink cartridges, check that the ink cartridges are
installed properly.

Hope that helps you!

It mean that the black cartridge is not recognised. It the black cart is original or compatible? Some printer won't recognise cartridge, if the black and colour is not same type. Try to install the black only. Is it recognised?

Hi,
yes you can inject the cartridges.

http://www.google.co.uk/products?sourceid=navclient&hl=en-GB&rlz=1T4ADBF_en-GBGB321GB321&q=ink+refill+kits&um=1&ie=UTF-8&ei=PUHtSbH6BdqRjAfHzLwO&sa=X&oi=product_result_group&resnum=1&ct=title

Hope this helps
Regards
Richard.

I was having the same problem. This fixed it:

Lift up the scanner bed (top part) of the printer to expose the cartridges.

Push the red triangle button once. Wait for the cartridge carrier to move to the middle. On the housing of the printer (the non-moving part), there is an arrow that will point to the empty cartridge.

Push the red triangle button again to see if the next cartridge is empty. Repeat this step, noting which cartridges are empty, until the cartridge carrier moves to the right. Now you can replace each cartridge that is empty.

After replacing the empty cartridges, push the red triangle button again, and the carrier will begin moving back and forth (cleaning itself). Once it stops, it should be positioned on the far right side.

Lower the scanner bed to "close" the printer. The ink light should go off and you should be able to print.

Have you tried

1. Taking out all the cartridges
2. Power down the power
3. Power up the printer
4. Open the scanner Cover
5. Close the scanner cover
6. Message will ask you to put the ink.
7. Put in Black
8. Close scanner cover
9. It may ask you whether the Black is being changed.
10. Open the cover.
11. Install Cyan.
12. Repeat step 8-10 for the rest of the 2 colours.
13. It should resolve the Black ink empty message.

Let us know if this works.

Thank you.

Reset the printer to factory settings
Turn off the printer. and turn it on again.

If still not working

Take out the cartridges, turn off the printer
Turn on the printer and put the cartridge again.

this could be because of generic ink carts which do not have the size of the original ones. If so put some paperstrip beneath the cart to lift it up a bit.
Anyway, did you tell the printer that you have changed the cart by pressing 1? Look at the display when you insert the cart!