I had the same problem. If the bluetooth had been paired with another device, you have to reset it first by pressing the volume down button and the answer button at the same time for a few seconds until a solid blue light comes on. Then retry to pair it with your phone. It worked on mine. Good luck!
I have been scouting the web all day for this answer. Thanks!!!!!
Thanks so much! My boyfriend gave me a used one and nothing worked till I found this answer.
I found one on the floor outside the voting spot today..... i paired it with no problem using 0000
Awesome advice. worked on the first try
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need passkey for jabra vbt185z
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