When I hover over its icon on the task bar, the message "1 document(s) pending" pops up. When I open Control Panel and go to Printers, there are no documents but it is in Error rather than ready. When I "See what's printing," there is no pending document. When I attempt to print a test page, it reaches 10% before stopping and reading "Error." I then cancel the job, and the status becomes "Error - Sent to Printer." I have tried resetting both my computer and printer, but neither fixes the problem.

ssue: ERROR: Printer is offline.
Solution: Set printer from Offline to Online

Set Printer Online If the printer is set Offline, an error message will appear and the print job will not complete.

1. Open Printers folder:
   
   Windows 7 users: click here.
   
   
   For Windows Vista
   • Click / Select 'Start' from the bottom left of the Windows screen, 'Control Panel', 'Hardware and Sound', and then click on 'Printers'. Note: If you are in 'Classic' view, Click 'Printers' directly from the 'Control Panel'.
     
   For Windows XP Home Edition
   
   • Click / Select 'Start' from the bottom left of the Windows screen, 'Control Panel,' 'Printers and Other Hardware,' and 'Printers and Faxes.'
   
   For Windows XP Professional Edition
   
   • Click 'Start' from the bottom left of the Windows screen, and 'Printers and Faxes.'
   
   For Windows 2000/Me/98
   
   • Click / Select 'Start' from the bottom left of the Windows screen, and 'Settings,' then 'Printers.'
   
   
   
2. Right-click your printer's icon and select 'Use Printer Online'. The document will print.
   
   
   
   
3. If the document does not print and the job remains queued, a printer icon will appear to the left of the time on the Windows taskbar.
   
   
   
   
4. Double-click on the printer icon to open the 'Printer' window.
   
   
5. Click on the document title below the 'Document Name' column.
   
   
6. From the 'Document' menu select 'Restart'.

1. Click the start icon, then click Devices and Printers.

2. Right-Click the printers icon and select See what's printing in the dropdown menu.


3. In the next screen click the printer tab. Use Printer Offline will have a check mark to the left of it. Click Use Printer Offline.



4. Close the window. The printer will now be used online.

Go to Control Panel---> Printers-----> Double-Click on your printer, highlight the job by clicking on it and Right-Click on the job and select "Cancel" or "Cancel All Documents." You can also click do the same by clicking the 'Document" option on the toolbar. If the documents will not cancel. You will need to uninstall the printer and its drivers and reinstall them making sure to install the drivers before connecting the printer and only connecting the printer when prompted to by the installation wizard.

Uninstall printer and then reinstall with new drivers, most likely the printer drivers are corrupted

Here are four things you can try; may not have to perfom all:

Check to see if your printer is off-Line

1.Open the Printers, Printer and Faxes, or Device and Printers folder.

To do this:

Windows XP users; Click on Start > Settings > Printers an Faxes or Start > Control Panel > Printers and Faxes.

Windows Vista users; Click on Start > Control Panel > Hardware and Sound > Printers.

Windows 7 users; Click on Start > Device and Printers.

2.Right-click on the printer object (icon), and select Use Printer Online.

3.Microsoft Windows 7 users will double-click on icon, select printer and then de-select Use Printer Offline.


Printer Paused

The printer or print queue is paused and the print queue icon remains in the notification area ('systray') of the task bar.

Explanation:This is typically an end user error. Hint: Dragging the mouse cursor over the print queue icon in the notification area will reveal (1,2,3) document(s) pending for (User name).

What to do:

•Double-click on the print queue icon to open the print queue.
•Click on Printer in the upper left-hand corner of the menu bar.
•Is there a check mark next to Pause Printing?

-If yes, click on Pause Printing to turn off this Windows feature.

-If no, confirm that there is a check mark next to Set As Default Printer and make sure Use Printer Offline is not selected.


Delete print jobs from the print queue

Access the print queue.

Delete all print jobs

• Click on Printer in the toolbar and then click on Cancel All Documents,
or
• Right-click in the print queue and select Cancel All Documents from the pop-up menu.

You can also delete individual print jobs

1.Highlight the individual job in the print queue by clicking on it.

2.Right-click on the highlighted job and select Cancel from the pop-up menu.

IMPORTANT! If a job is stuck in the print queue and cannot be deleted or canceled using the above steps, there may be an issue with the printer spooler that controls the printing options in Windows. If you observe this symptom, it may be necessary to stop and restart the print spooler; then retrun to delete print jobs.


How to Stop and Restart the Print Spooler

Problem:

Unable to cancel print jobs; Unable to print; Print queue is unresponsive; Locked print queue; Unable to print; Cannot cancel print job; Printer driver not responding

Solution:

The print spooler controls print options within Windows. A problem with the print spooler can affect printer driver performance and Windows print queue responsiveness. Stop and Start the print spooler to see if observed symptoms subside or remain.

Method 1: Using Administrative Tools

Step Action

1 Click on the Windows logo start button.

2 Click on Control Panel on the right-hand side of the start menu contents.

3 Click on Maintenance.
4 Click on Administrative Tools.

5 Click on Services. NOTE: You may have to provide an administrator profile and password.
6 Scroll through the list and look for Print Spooler.

7
The following two options are available to stop and start the print spooler:

•Click once on Print Spooler to highlight it, and then click on the Stop or Start links in the right-hand window pane,
or
•Double-click on Print Spooler, and click on the Stop button followed by the Start button.

8 Observe the status column in the Services window to verify that the print spooler is stopped or started as applicable.


Trust this helps to resolve your problem. Please vote.

Hello
Click the "Start" button, then click "Control Panel."
Double-click the icon labeled "Printers" or "Printers and Faxes."
Find the icon for your active printer and right click on it. Click "Open."
You should be looking at the print jobs list. All of the current and pending print jobs should be listed. If you just want to cancel one or more specific jobs, right click each job you want to cancel and click "Cancel" on the menu that pops up. If you want to cancel all of the current and pending jobs, click the "Printer" menu at the top of the window and click "Cancel All Documents."
You can get help from Microsoft official web site on this issue Click HERE
Hope it helps, if so do rate the solution

Default Printer Issue
The wrong printer is set as the default. See the image below for an illustration.

What to do
Open the Printers or Printer and Faxes folder and locate the correct printer icon. To do this:

1. -In Windows XP, click Start > Settings > Printer and Faxes (or Start > Control Panel > Printers and Faxes).
   -In Windows Vista, click Start > Control Panel > Hardware and Sound > Printers.


2. Right-click on the printer icon, and click Set as Default Printer. A check mark displayed above the printer icon now identifies it as your default printer.


3. Try printing again.

Topic 3: Printer is "Offline"
The printer is set to Offline and the printer icon appears washed-out. See the image below for an illustration.

What to do
Open the Printers or Printer and Faxes folder and locate the correct printer icon. To do this:

1. -In Windows XP, click Start > Settings > Printer and Faxes (or Start > Control Panel > Printers and Faxes).
   -In Windows Vista, click Start > Control Panel > Hardware and Sound > Printers.


2. Right-click on the printer icon, and select Use Printer Online.


3. Try printing again.

Topic 4: Printer is not Ready
The printer is in an "Intervention Requested" state (e.g. paper jam, paper out) but no Windows print error notification message is displayed.
Explanation
The print job cleared the print queue. This means the print queue icon has disappeared from the notification area ('systray') of the task bar. The printer is holding the job, however, until the the printer is returned to a ready state.
What to do
Check the printer LCD, or operator panel menu, to verify that the printer is in a ready state. If not, return it to the required status.
Topic 5: Printer is Paused
The printer or print queue is paused and the print queue icon remains in the notification area ('systray') of the task bar.
Explanation
This is typically an end user error. Dragging the mouse cursor over the print queue icon in the notification area will reveal (1,2,3) document(s) pending for (User name).
What to do

1. Double-click on the print queue icon to open the print queue. (This may also appear as a small printer icon in the lower-right notification area of the task bar.)
2. Click on Printer in the upper left-hand corner of the menu bar.
3. Is there a check mark next to Pause Printing?
   
   -If yes, click on Pause Printing to turn off this Windows feature.
   -If no, confirm that there is a check mark next to Set As Default Printer and make sure Use Printer Offline is not selected.

Topic 10: Windows Print Spooler Issue
A problem with the Windows print spooler is preventing successful printing.
What to try
Stop and start the Windows print spooler. To do this:

• -In Windows XP, click Start > Control Panel > Administrative Tools > Services, click on Print Spooler, click on Stop the service, and then click on Start the service.


• -In Windows Vista, click Start, type services.msc in the Start Search box, and then click services.msc in the Programs list. Right-click on Print Spooler, and then click Stop. Finally, right-click on Print Spooler again, and then click Start.

Remove the first print job from the print queue. To do this:

1. Double-click on the print queue icon to open the print queue. (This may also appear as a small printer icon in the lower-right notification area of the task bar.)


2. Click on the first job listed so that it is highlighted.


3. Click on Document in the top menu bar.


4. Click on Cancel.


5. Click Yes when you see: "Are you sure you want to cancel the selected jobs?"

Click here for illustration.
Topic 11: Other Issues
Other possible causes of a print job not printing include:

• -USB connection problem if locally connected only.


• -Firewall issues preventing communication.


• -Workplace virtual private networks (VPNs) preventing communication. VPN tunneling may be required to ensure successful communication. Enabling this feature may require network administrator approval and assistance.


• -Document formatting.


• -Driver settings.


• -Application-specific issues relating to the application's Printer Setup.

Topic 12: Last Resort
If you have tried all of the above suggestions to no avail, try the following:

1. Reboot your computer and try printing again.
2. Turn the printer off and on, and then try to print again.
3. Install a different printer driver, e.g. PCL, PostScript, HBP, or XPS driver.

Click on the printer icon in te tak bar. Open the printing queu and then delete all the pending tasks. Alternatively, from the control panel, right click on the printer and clear the queue

Rebooting the computer may help get rid of the print jobs stuck in the queue. If not, follow these instructions carefully:
For Windows
Stop the Print Spooler

1. Go to Control Panel
2. Go to Administrative Tools
3. Go to Services
4. Look for Print Spooler in the items. Double-click on Print Spooler -> click on Stop -> click Ok. Set the Services window aside.

Clear the Spool folder

1. Go to Start
2. Type Spool in the Search/Run bar, hit Enter.
3. Open PRINTERS folder
4. Delete all the files in the PRINTERS folder. Close the Window

Re-enable the Print Spooler

1. Go back to the Services window
2. Double-click on Print Spooler, and click on the Start -> Click on Ok. Close the Services window.

Go to Printers and Faxes and refresh the page. It should clear the print queue now.
For Macintosh
Simply launch Terminal and type cancel -a - That will clear the print queue.

the print spooler is not letting it print cancel the pending jobs you will be able to print fine keep on cancelling the documents unless the icon shows 0 document pending ....

Hi, there is a possibility that the printer is set off-line or there is a pending print job that was stucked in queue. To check that please go to printer & faxes, right click on the printer icon (your printer), cancel all documents and click yes. Then right click again on the printer icon then select use printer on line. Try printing. If issue still present, restart prinrt spooler services. To access print spooler, goto control panel then administrative tools then select services. Scroll down the vertical scroll bar until select print spooler. Open it then click on stop then start. Try printing again.

Tirzo