I also have a problem with my tv as above. Where do we find help? The dell website is no help. Support persons leave you on hold--no one ever comes on the phone line. Help!
I also have a problem with my tv as above. Where do we find help? The dell website is no help. Support persons leave you on hold--no one ever comes on the phone line. Help!
AnonymousSep 23, 2008
After several calls & emails, Dell offered me what the rep called a "new" set. It is the W3207 and from what I can see on the websites there are just as many problems with this set as with mine. It also apears to be a downgrade, no POP, no detachable speakers, etc. The sound has completely gone from my 2 year old W3201 and as we all know the part to fix this problem is no longer available. I dont want a replacement set that is inferior to the one I have and just as likely to have problems of its own. Anyone have this set W3207? and does it actually work?
After several calls & emails, Dell offered me what the rep called a "new" set. It is the W3207 and from what I can see on the websites there are just as many problems with this set as with mine. It also apears to be a downgrade, no POP, no detachable speakers, etc. The sound has completely gone from my 2 year old W3201 and as we all know the part to fix this problem is no longer available. I dont want a replacement set that is inferior to the one I have and just as likely to have problems of its own. Anyone have this set W3207? and does it actually work?
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I bought two sets at the same time and the sound has gone out on both, So far no luck with Dell or a soloution. The post on attaching a surround system sounds like a good idea, but I can't get this to work. With a little feed back I'll create a site to log how many have this problem, a few can be understood, but from what I'm reading the sets were defective when shipped and Dell must know of the problem,
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I had the same thing happen, I used external system and the sound worked. You can't get the sound board fixed. I tried. Dell TVs stink. And there customer service are no help.
I have another solution to this problem
get any wall radio/cd ( walmart have some cheap one )player with aux inputs and connect the speaker to it and the cable to the audio out in the tv
then on the Audio menu change to fixed so you can use the regular control to balance volume
the radio/cd player will do the job of the amplifier
Have the same model and same problem
probably It is a bad inverter board, in my case one of the 16 transformers is burnt out on the inverter board. still trying to find a replacement component. if not replacing the board is the only option or getting the inverter board repaired.
by the way, this TV has a Samsung panel: model LTA320W2-L03. so it needs parts for a Samsong not a DELL.
DELL does not manufacture or fix them becuase they don't make them
I have the same problem with the same TV (16 months). So far the only option ive came across is just hooking up a surround system to the cable box for the audio.
I also have a problem with my tv as above. Where do we find help? The dell website is no help. Support persons leave you on hold--no one ever comes on the phone line. Help!
After several calls & emails, Dell offered me what the rep called a "new" set. It is the W3207 and from what I can see on the websites there are just as many problems with this set as with mine. It also apears to be a downgrade, no POP, no detachable speakers, etc. The sound has completely gone from my 2 year old W3201 and as we all know the part to fix this problem is no longer available. I dont want a replacement set that is inferior to the one I have and just as likely to have problems of its own. Anyone have this set W3207? and does it actually work?
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