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I have tried to get a new password and i have this code to put in and it says there is a mistake and it keeps doing it so i would like to put a new password in if i can please can you help me

Posted by mgrimes_1 on


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Are you sure the code you were sent has not expired, if it was sent a while back it can be.
Are you using internet explorer, and are you allowing cookies. If you question this go to control panel, internet options, go under the advance tab click on Restore Advanced settings, as well as the Reset button click OK and try again.
Make sure your using IE 8 and not an older browser if you are then update your Internet Explorer to 8

Posted on Nov 10, 2010


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