Receiving following message: Your HomePortal 1800HG has intercepted your web page request to provide you with this important message. The following devices on your network are using a large number of simultaneous Internet sessions: MST-R8R8529 Then most likely cause of this issue is a "blaster" type virus which has infected the devise. It is strongly recommended that the devices above be scanned for potential viruses. Note that a large number of sessions may occasionally be the result of application software or gaming software installed on the device. If you believe this is the case, click the "Do not show me excessive session warnings in the future" to disable this feature. To access the requested Wed page that was intercepted please close all browser windows and then restart your Web browser software. If you continue to see this page after closing all open Web browser windows, restart your computer. I have done the closed everything and restarted computer with no change in above message. I have three different computers in my home getting the same message. I do not know what MST-R8R8529 Devise is or how to go about scanning is for viruses. I am not finding any direction on the 2Wire home web page. Now what?

1.check the status page in the router and look at the listed devices on the LAN

Oh my ... This is a question where I dont have to ask for more information.

Pleae connect your desktop to the router using a Cat 5 ethernet cable. I'm not a fan of USB connection for networks ... Ethernet works so much better. Do this even if you have to add a NIC to your computer.

You may find some benefit from using Network Magic, free to download and evaluate. You may like it as much as I do and pay for full extended use NM can perform all your network administrator duties. (I have 5 interconnected networks in my house that connect more than 20 computers)

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Positive comments always welcome

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You can find a detailed walkthrough of setting up wireless connections on your 2wire here.

If this helped you then please help me and vote kindly, thank you

you have to set the unit to default hold the reset button for about 30 seconds the small hole

I HAD THE SAME PROBLEM , had to contact 2wire directly via email, they were really helpful and solved the problem, this is the email they sent me:
"Thank you for contacting 2Wire Customer Support. The following is intended to answer your inquiry:

In order to properly diagnose this issue, I was hoping you could provide me with some information. How many computers do you have connected to the HomePortal? How are they connected (Ethernet, USB, Wireless or HPNA)? Who is your broadband service provider? If your service provider is SBC?

Second, make sure that all devices that connect to a phone jack in your house that are on the same phone number as the DSL line have filters on them and are plugged into the phone side of the DSL filter. If the phone cord that connects the HomePortal to the wall is not plugged directly into the wall (plugged into a filter, surge protector, fax machine, etc), plug it directly into the wall. Also, check the phone cord and verify that it is no longer than 12 feet. If it is longer than 12 feet long, switch it out with a shorter phone cord and see if the problem replicates.

Third, I need you to access your HomePortal's Management and Diagnostic Console (MDC). You can do this by going to one of the following web addresses while you actually have an Internet connection:

http://home/mangement
http://homeportal/management
http://gateway.2wire.net/management

Once in the MDC, I need you to reply with your serial number and current software version, which can be located under the "System" section on the main page. Next, click on the "Statistics" link on the left side under Broadband Link. I want you to copy and paste the entire ATM and DSL sections into your reply. Also, copy and paste the entire ATM and DSL sections from the "Detailed Statistics" section under Broadband Link into your reply.

Once the above information has been supplied I will have a more accurate idea as to what could be causing your loss of connectivity.


If this response has not answered your question or resolved your issue you may visit our support Website at http://support.2wire.com or reply to this email."

After i sent everything they asked me for, i got an e-mail saying that there was an update available for me trough my portal configuration system ( the UPGRADE THE SYSTEM "view available updates" section)

, and the problem was solved, this was about two years ago, but believe they can still help

Try the following link:

http://support.2wire.com/?page=view&article=71&text=Homeportal%201000hw%20setup%20wizard&cat=&sort=


If your HomePortal is still configured to defaults try to use the web base interface.

Have you cleared the cache and cookies in the browser if so it might be the ssl state that needs to be cleared to do so go to tools-> internet options-> content-> clear ssl state then click ok and see if you can surf, if not you might have an add on on the browser that is preventing you from logging in, try going to the advance tab and click the reset button at the bottom of the internet options box, if it still does not work there is something wrong with the browser and from there you have 2 options one to download another browser or contacting microsoft so they can assist you with fixing your browser 1800-642-7676

Yes, you can. The setup I have seen most often uses what they call a "2Wire HomePortal".

Set the hardware up and make all the connections as instructed in the setup materials from SBC Yahoo (It's really quite simple: the phone line from the jack with the filter provided plugs in the phone line jack on the "Home Portal"--a simple router often called a DSL "modem"--and the ethernet cable into the other port on the "HomePortal" and into the RJ-45 jack on a computer)

Go to https://sbcreg.sbcglobal.net in the web browser of your choice. Note: it is an httpS address. The "s" is important.

If the web page comes up, simply follow the instructions on the page to establish an account.

If you don't get a registration page, try http://support.sbcglobal.net/register and follow the prompts.

NOTE: make sure the "HomePortal" router is easily acessible, because you will need its serial number duringh the process. The process MAY also establish a "temporary" login that you will have to replace with a permanent one.

make sure wireless switch on laptop is on. since you are using XP, type services.msc on the run box, on the services local page go to wireless zero configuration, check if it has started automatically. then go to your wireless area connection, r. click then view available wireless networks. you shall see your 2wire network as 2wirexxx, where xxx stands for the last 3 nos. of your modem's serial no. connect to that network, it will ask you to enter the wireless key or passphrase. now type in the default wep key, that is the 10-digit nos. at the bottom of your 2wire modem right below the sn 7 it is enclosed in brackets. if you still has limited or no connectivity, check the modem if it is set to use default wep-open encryption. it is done by going to homeportal/management, type your system password, it will lead you to the management & diagnostic console page (mdc), click on wireless under local network. pls check if wep encryption is set to open and it is selected to use default encryption. you can also change the wireless channels & power settings, then click on submit. now try to connect.
Note: you can do the mdc on the desktop.

If the modem/router is rented from your service provider, I'd suggest contacting them to request a replacement. If you've purchased it yourself, check to see if it's still under warranty. Judging from the user manual, it seems it would have come with a 1 year warranty. If you're still in that time frame, contact the manufacturer for information on how to get it replaced. If you own the modem outright and it's out of warranty, you may be looking at having to purchase a replacement. The steps you've already tried (rebooting, resetting to factory settings, completing the setup process) are about all you can do with these home-use routers. There's no advanced "back door" to really poke around and see what could be wrong.