First off, is the driver properly installed?
To verify this, go to
(Windowx XP\Vista\7)
Control Panel
System
Device Manager\hardware
Sound and Video Controllers
Look for yellow exclamation mark, or a red x under the sound and video game options
if you see either marks, right click on the device in question and look for 'update driver', or enable device.
If there are no marks (yellow exclamation, or red x) then the sound card is likely installed and is just muted.
look in the system tray for a speaker icon, right click on it, look for a unmute option, or trey raising the volume
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