Freezer door won't close at top

Question edited for clarity.
Question moved from Cars and Trucks!!

This has all the hallmarks of a fridge that may be overloaded with weight, on an uneven floor with misaligned levelling feet.

Cut a piece of 1" marine plywood 1" bigger than the width and depth. Empty the freezer and put it on the plywood. Level the feet using a spirit level left to right and a fore and aft. Make sure it doesn't rock. Loosen the door hinges and centre the door. Fill the freezer back up.

There must be something your not seeing, get an extra set of eyes on it.

Hi - I understand that you recently had something heavy drop ontop of your freezer door. From my experience the condensation does typically indicate poor door seal. When cold air and warm air outside is entering into the freezer it causes condensation. Try checking and see if the door seal is bad; place a dollar bill between the body of the freezer and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then I suggest contacting your manufacturer and see who they recommend to repair the unit. Hope this helps! JK

Hi Chris, this is AP! Thank you for your post.

I understand you are having trouble with the door sealing on your upright freezer. Many times this can be caused by the freezer not being leveled. If the freezer is not leveled during installation, the door may be misaligned and not close or seal properly, causing cooling, frost, or moisture problems. To level your upright freezer use a carpenter's level to level the freezer from front-to-back. Adjust the plastic leveling feet in front, 1/2 bubble higher, so that the door closes easily when left halfway open. I hope this information has been helpful.

If you have too much weight in the door or someone pulled down in the door, it gets twisted. Try lifting up on the bottom outside corner of the door to straighten it up. You might have to loosen the top hinge to reseat it.

Hi - From what you have described it sounds like the freezer has a poor door seal. When cold air and warm air outside is entering it causes condensation. Try checking and see if the door seal is bad; place a dollar bill between the body of the freezer and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then I suggest contacting your manufacturer and see who they recommend to repair the unit.

The defective door seal is the problem.

oh wow . i have the same freezer with same exact problem. i bought it brand new. i can definately see the seal on top is not installed properly. i always thought it was only my freezer but i guess its a manufacturing issue.

try leveling the unit if that dont work flex the door

The description below is for a gap at the top of the door. Adjust the procedure for gap at bottom by "twisting" the door in the opposite direction.

I'm assuming you don't want to replace the door seal. Open the freezer door. Stand "inside" the open door and place your foot at the right bottom corner (looking from the inside). Place your hand in the top right corner and pull it very slightly toward you. Do this in small amounts until the gap closes making sure you don't open one at the bottom.

An alternate method is to warm the gapped section of the door seal with a hair dryer to soften the rubber enough to allow the magnet within the rubber to pull the seal gap closed. This has worked for me numerous times by making small adjustments at a time. Good Luck