Question about IO Magic Corporation GigaBank (I250HD35) 250 GB USB 2.0 Hard Drive
Have you looked both in Device Manager and in Disk Management?
Have you tried plugging your external hard drive into another computer?
If it isn't recognized on multiple computers, then you are probably experiencing a hardware failure.
There are a variety of things that can malfunction on your external hard drive:
1) The USB cable - Have you tried switching the USB cable?
2) The external hard drive casing
3) The hard drive itself
If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure. Hard drive enclosures are available at any local computer store, and also available on our website. Make sure to get the right size enclosure. The I250HD35 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.
If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist. After you have retrieved your data, we will replace your unit if you are still within the warranty period. For specific warranty and replacement information, go to www.iomagic.com and click on Support.
Have a nice day,
I/O Magic Technical Support
Posted on Sep 11, 2008
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