Hello
which one of these HP p/n's is your fax ? C4647A or C4649A
is this your fax ?
InkJet FAX-910/920 (C4647A)
C4647A
InkJet FAX-920 (C4649A)
C4649AR, C4649A
InkJet FAX-910/920 (C4647A)
C4647A
InkJet FAX-920 (C4649A)
C4649AR, C4649A
go to this link , follow instructions, -- HW TO CLEAR PAPER JAM
http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu50320&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=60718
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