By pressing ctrl f11 after when the dell logo comes on, it will do a process to return your computer to its factory settings and will delete all the data in your computer. It will be back to the state when you first bought your computer. Just wait a little longer for the process to finish. If after an hour it does not do anything then the process has a problem. You will have to do a clean install. And to do this you need your Operating System install cd.
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