-
Open the document that you were trying to print when the issue occurred.
-
Click File , and then click Print . The Print dialog box opens.
-
Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties , Options , Printer Setup , Printer , or Preferences .
-
Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality .
-
From the Size is drop-down menu, select the paper size that matches the paper in the tray.
-
From the Type is drop-down menu, select the paper type that matches the paper in the tray.
-
Click OK , and then click OK again to print the document.
NOTE:
If the issue is resolved, and you want to print on another type of paper, load the new paper type, and then repeat the previous steps for the new paper.
-
If these steps resolved the issue , you do not need to continue troubleshooting.
-
If the issue persists , continue to the next solution.
Solution four: Clean the paper rollers
Follow these steps to clean the paper rollers.
-
Press the Power button to turn off the product.
-
Disconnect the power cord from the rear of the product.
-
Remove the rear access door.
Different models have different rear access doors. Some have one release tab, some have two release tabs, some have a knob to turn, and some have in-tray catches. Some also have automatic two-sided printing accessories (duplexers). Release the rear access door or duplexer as necessary, and then remove it to access the paper rollers for cleaning.
Product with one rear access door release tab
Product with two rear access door release tabs
how do you get the paper inside that thing? - c00104514.gifloads/images/c00104514.gif" alt="c00104514.gif" class="h_mi" />
Product with a rear access door release knohow do you get the paper inside that thing? - c01964197.gifduct with in-tray catches
Product with a duplexer
-
Wipe each paper roller with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers upward carefully to clean all the way around.
Figure 1: Paper rollers
-
Allow the rollers to dry completely, and then replace the rear access door or duplexer.
Slide the rear access door or duplexer into place, and then gently push it in until it clicks or snaps into place.
-
Reconnect the power cord to the rear of the product.
-
Try printing again.
-
If these steps resolvehow do you get the paper inside that thing? - techbelkin.gif> , you do not need how do you get the paper inside that thing? - techbelkin_0.gifbleshooting.
how do you get the paper inside that thing? - techbelkin_1.gif">
If the issue how do you get the paper inside that thing? - techbelkin_2.gifontinue to the next how do you get the paper inside that thing? - techbelkin_3.gif/ul>
×