Posted on Jun 12, 2008

Answered by a Fixya Expert

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Thompson Wysius 42" plasma woes

Hi,
I have a Thompson Wysius 42" plasma monitor that is attached to a tuner. I
keep both the monitor and tuner on standby. When I start the system, it first
floats between finding a dvi signal or a rgb signal (both come on the screen
in a little blue box with a no sound or picture but a text saying looking for a
dvi or rgb signal). I then press on the AVI button on the remote control and
within a few seconds the DVI signal is recognized and I have the choice of
going to AV1, AV2 or AV3. This has worked fine for the four years I have
owned the system.
But yesterday I was not able to get the signal to connect and the system was
stuck in the locating DVI signal/RGB signal. I unplugged with the monitor and
tuner hoping this would deplete the memory. However the system was still
stuck in trying to locate the DVI/RGB signal after I put the power back on. It is
frustrating. Can you help me?
thanks, Dave

PS - does anyone know how to contact Thompson. I can't find any information on how to get customer service or contact them on their website

DaveCourlang Jun 12, 2008

thanks but the website is for a service center in the USA. I am living in the Netherlands and need the website for the company that should be standing behind this product

2 Answers

Anonymous

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Posted on Jun 12, 2008

Anonymous

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Joined: May 18, 2008

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Thats the direct ink to thompson website,

http://www.thompsontv.com/

Anonymous Jun 12, 2008

hope it helps u rate this solution as fixya if it helps u find a right service center website u need .thanks feel free 4 further assistance n thanks 4 using fixya
Anonymous Jun 20, 2008

is ur problem solved? is ur problem solved?

Anonymous

Master 1,894 Answers
Posted on Jun 12, 2008

Anonymous

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Joined: Dec 19, 2007

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Did u try a different connector of cable?

Anonymous Jun 12, 2008

http://www.ciao.co.uk/Plasma_TVs_5291399...

this site people must be able to tell you where to find the service center.

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