I have a samsung multifunction printer/fax which is connected to a phone line (which i think is shared with our ADSL connection). Previously we had no problem receiving faxes, now most incoming faxes fail with the message 'line error'. Outgoing faxes are fine. Thankyou. Clive

Unplug the phone calde from the fax machine and plug it in to phone. Do dial tone, is the other end connected to the outlet in the wall? Do you have a phone line to use as a fax line?

Hello,
Do you have ADSL internet in your new place? If so you will need an ADSL filter plugged into the phone outlet and plugged into your fax machine. so it would look like phone wall jack--->filter-->fax machine.
ADSL internet creates it own jabber or digital noise in the line and the filter will stop your a analog device from hearing the noise. If you don't have a filter for your phone as well, you should get one. Without filters your ADSL internet will be slower as well. Your ADSL modem should have came with at least 4 filters, if not they can be purchased at your local Bestbuy, staples or computer place. NOTE: Filters only work if you have ADSL or DSL internet.
If you do not have ADSL or DSL internet and still have noise you may have to call your phone service provider to get them to diagnose your line issues. They can fix some noise issues from their end.
Chris

Hi

If you have ADSL modem for the internet, and same line you connected with Fax then you will need to ADSL splitter to split your adsl line, get the ADSL splitter in market. in splitter you get one male pine or two female pine, male pin you connect the main switch where the connect is come, one female is ADSL there your connect your modem, and other female pin you connect you fax and try. your fax and internet will work both at a time.

ALL fax machines are ANALOG devices and will not work on a DIGITAL PHONE LINE.

No, fax machines are analog devices

Please let the fax line be connected to computer itself do not remove , In the DSL line you get a splitter which the lines for phone and ADSL modem connect the splitter to DSL Line and from the Splitter you 2 o/p ports with phone marking or symbol connect the phone line to it and to line port connect the main 8957and then to ADSL line to ADSL modem from the ADSL modem connect to lan port which is behind the computer (not to dial up modem
i.e is fax line ) or the usb port in the computer ...

Good luck...

hi i think its some short circit to ur fax boart to or telephone line. beter u check ur telephone line and fax modem card.

the phone line needs filtering off ,because your fax machine is an analoque device

Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

it sounds like you may not have any dial tone. the hiss [white noise] you are hearing is from the dsl modem.try plugging a regular corded phone into the jack to check for dial tone.if there is none,call your phone company.also try plugging the fax machine into another jack where you know there is dial tone.
good luck
wg