We apologize for the issues you have been experiencing, we would be happy to help you with getting your DISH Network remote working. The first thing we want to check is if the issue isaffecting multiple buttons on the remote. If you are having the issue withspecific buttons then the remote needs to be replaced, give us a call at1-800-333-DISH (3474). Check if you are using the correct remote for thecorrect room, there may be a number on the bottom of the remote that tells youwhich room the remote should be in. If UHF, check that your UHF remote antennais securely connected to the "Remote Antenna" port on the backof your receiver and that the antenna is upright. At this point we want tore-address your remote, if issue is with the TV2 remote, bring your TV2 remotewith you to TV1. Access "System Info" at TV1. Using theremote that is NOT functioning, press and release the "SAT" buttonthen press and release the RECORD button on remote control. If thebatteries in the remote have not been replaced in the past 60 days, replace thebatteries. Reset the receiver by unplugging it for 10 seconds then plug it backin then re-address the remote again. If the remote is still not working at thispoint then it may be an interference issue. If you are having issues with aninfrared remote, find interference source (backlighting or power save mode onLCD TV's, fluorescent lighting in room, or direct sunlight), eliminate, orconvert remote to UHF. If you are having issues with an UHF remote, findinterference source (component (VCR, DVD Player, etc.) near DISH receiver),adjust UHF antenna, or distance UHF antenna from receiver using coaxcable/barrel connector. If the remote is still not working after all thesesteps we need to have your remote replaced.
We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!
Phillip Chang
DISH Network Customer Service Representative
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