Yow will find a link to download the manual for your model on this page:
http://www.kaba-ilco.com/access_control/literature/literature_grid_mechanical_pushbutton_locks.aspx?id=13
These are PDF files, requiring Adobe Reader to open. There is a link on the same page to download Adobe reader.
Customer service can be contacted from this link:
http://www.kaba-ilco.com/access_control/support_contacts/service_and_support.aspx
Good luck!
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