Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum
If you can turn the brush with your hand, the belt is either broken or off. Remove the bottom cover, (you'll need a Phillips screwdriver), to gain access to the brush compartment to replace belt.
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Posted on Oct 29, 2010
DC14s have two drivebelts that turn the brush bar - one connects the output of the motor to the clutch, the other connects the clutch to the brush bar.
You can check the latter simply by removing the sole plate and looking. Unfortunately the other belt is hidden under a plastic cover, so you cant see if it is okay or not without some dismantling. This cover is not easy to remove and requires a Torx driver to under the securing screws.
If, after removing the cover, the other belt is okay, then you have a faulty clutch. New clutches are available on eBay reasonably cheaply, but again good tools and DIY skills are required.
Have a look at www.dysonmedic.com which has some excellent info on dismantling and repairing a DC07 (the DC14 is very similar to the DC07), but unless you have access to such tools, and feel confident to tackle it, it's probably time to call Dyson or a Vacuum repairer.
Posted on Oct 29, 2010
Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Dyson Customer Service
Posted on Aug 12, 2011
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