Hi,
This is not Printer or PC USB port issue.
You need to drain the power from PC.
Follow these steps to resolve the issue
1. Disconnect the printer power cord from walljack or surge protector
2. Disconnect the USB cable of printer from PC or vice versa
3. Power off your PC, Disconnect the power cord from wall jack
4. Wait for 5-10 mins
5. Connect the PC power cord and power on the PC and wait till you are able to login to your PC
6. Connect the Printer power cord
7. Connect the USB cable to PC or vice versa you disconnected.
This should resolve the issue.
In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken .Use the test print to calbrate the SCANNER.
Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.
Thank you for using Fixya
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