Hi
Please go to the link number one and perform the steps to resolve the paper jam error message
But after performing that if the printer still shows paper jam then click on link# 2 to reset the printer
Link# 1: http://h10025.www1.hp.com/ewfrf/wc/document?docname=buy20231&cc=us&lc=en&dlc=en&product=305383&tmp_track_link=ot_search
Link# 2: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00035736&cc=us&lc=en&dlc=en&product=305383&tmp_track_link=ot_search
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