Hello, I have an hp photosmart 7960 and it has a paper jam. How do I fix this please? Thank you, -Steve

Hi Anon
Please use this link to view the HP video on clearing paper jams.
http://www8.hp.com/h20621/video-gallery/us/en/customer-care/1483440795001/fixing-a-paper-jam---hp-photosmart-premium-fax-e-all-in-one-printer-c410a/video/

First I congratulate you for fixing your problem all by your self without needing the help of HP Support. Well i can't really tell what could be the problem because there are many factors for that problem. But here are the things you can check: - check the front panel of the printers for any error msg like "paper jam, carriage jam, out of paper, etc.", that may cause it to spooled or stuck in queque - check the connectivity. If you are using wireless, make sure that your signal is stable - computer related errors: make sure that there is no conflicting programs or viruses that may interfere with the printing. Update your windows and anti-virus program. - Include HP softwares into your firewall exception area
For support needs you can Call HP Support 800-474-6836
Hope That Gave you an idea ^_^

Check out the instructions on this page:https://h10025.www1.hp.com/ewfrf/wc/document?docname=c01490730&tmp_track_link=ot_faqs/top_issues/en_us/c01490730/loc:5&lc=en&dlc=fr&cc=us&product=305375&aoid=&lang=fr

you need to get a screwdriver and open it

click on the print icon in the system tray and right click on the print job and cancel.

This link should definitely help you:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00410130&tmp_track_link=ot_faqs/top_issues/en_us/c00410130/loc:3&lc=en&dlc=en&cc=us&lang=en&os=2093&product=439488

Hello.

In order to solve your problem please read this Article.

'Clear paper jam, then press OK' Message Displays on the All-in-One.Good Luck

Unplug the Power Supply from the Printer.......
Remove both the Catridges from the Printer.........
Just Move the Catridge Carrier which Holds the Catridge Back and Forth for about 20 Times.........
Insert the Catridges back to the Printer.........
Turn the Printer On...........

Good Luck.............

Look in the rear of the machine for a large knob that releases a door.

Hi please click on the link below to know exactly what you need to do to fix paper jam problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09128&lc=en&cc=us&lang=en&rule=1823&product=77146&dlc=en

Please let me know if it fixed the problem or not.

Cheers