Question about HP Officejet 6310 All-In-One InkJet Printer

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HP 6300 is connected via network card to router. Has stopped printing. Will prin diagnostic page using front panel. Shows as connected in HP Officejet software but can nolonger get by directional coms to show ink levels and won't even print a test page from PC.

Posted by Anonymous on

  • Anonymous Oct 29, 2010

    Link light on router is on. Router status shows IP address for prnter. Can ping from PC to printer. Can initiate network troubleshooter from printer control panel which brings up help inforamtion on PC.
    I have Zonealarm firewall installed, I haven't deliberatley made chenges to this but have now discovered that I can print if I turn the fiewwall off.

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Scott Wilhelmi

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- Does the printer have any link lights where the network cable attaches to the back of the printer? You should see green and/or yellow lights on the port to indicate activity.

- Do you know the printers IP address on the network? Does the diagnostic page or test page have this information? With this you could attempt to ping the network from a networked computer to see if the printer is reachable across the network.

Check those out and post back the results.

Posted on Oct 28, 2010

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