Check the headphone ports to make sure the port is functioning.
Insert and remove a headphone plug into the headphone jacks to mkake sure the headphone jack isn't stuck and cutting off the audio tot he speakers.
If you have no audio from the speakers or from the headphones, open the setup menu and navigate to SOUND or AUDIO and make sure you are set to PCM audio and not RAW.
If none of these solutions help, you have a problem with the player that is electrical and not easily repaired.
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