HP Pavilion Elite m9500f  PC Desktop Logo
Anonymous Posted on Oct 27, 2010

Computer freezes on start up all I get is the blinking cursor on the upper left corner (looks like the DOS screen) waiting for a command to be entered. I force shutdown pressing and holding the power button wait a minute or two press power. I can hear the fans going, the disk drive moving and the hard drive light blinking then it all goes quiet except for the fans and the screen stays as previously stated. I did receive a BSOD a couple of days before and as the system was creating a dump file the computer froze so I shut down and restarted again in safe mode, run diagnostics it all came okay so I restarted normally and was able to use the computer but that was the last time. I tried to run diagnostics by pressing F9 on HP start up screen, it gives me a fail when diagnosing the memory and then freezes. I am at wits end can anybody suggest a fix to this problem? Is it a hardware or software issue? I will appreciate any and all comments, thank you in advance.

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Azrael SRL

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  • HP Master 11,800 Answers
  • Posted on Dec 14, 2010
Azrael SRL
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That blinking cursor is the way in which the BIOS is telling you that Windows is missing - its most critical, core files have been corrupted beyond repair. The only thing you can do is to reinstall using the recovery cd or your own Windows install disk.

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