Try The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:
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USB: Ensures that the USB connection from your computer to the HP product is working correctly.
Ensures that the network connection between your computer and your
network is working correctly. If the tool detects a network connectivity
problem, you will be prompted to run the HP Network Diagnostic Utility
for better results.
: Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
: Checks for problems in Device Manager that would prevent printing.
: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
: Checks the port settings for the HP product.
: Checks for alternate-driver settings.
: Checks for conflicts with other drivers, such as other printer brands.
: Checks the default printer setting and prompts to select the HP product as default (optional).