Push the power button up and hold it for 20 seconds.
Release it, then turn it on again.
Go to the Sansa website (http://www.sansa.com) and download the "SansaFirmware Updater."
Select "Run" when the updater installs.(Installation will take less than two minutes.)
Wait for the Sansa Firmware Updater to run through its system test. It willask you to connect the Sansa Clip to the computer to update your Sansa'ssoftware.
Connect the Sansa Clip. Remove it from the computer when instructed. If thisprocess does not unfreeze your Sansa Clip, contact Sansa support at the SansaFirmware Updater website.
Complete Reset
Turn player on. Press the "Menu" (home) button.
Pressthe bottom of the scroll wheel until you reach the "Settings" screen.Push the center button to choose "Settings."
Scrolldown to "Reset All" and select. You'll be asked to confirm the reset.Select "Yes." This option will simply allow you to reset the languageand location settings on your Sansa Clip. Thiswill not erase data from the clip.
To doa complete factory restore, whichwill erase all files from the clip, follow these steps:
Inthe "Settings" menu, scroll down until you reach "Format"and then select. You will be asked to confirm that you wish to format. Select"Yes."
Wait for the screen to say "Formatting Complete."You have now cleared all the files from your Sansa Clip and reset it to factorysettings.
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