Hey, this is Tristan with Crucial Vacuum,
In order to remove the dust cup, there's a designated lever that you slide to the left in order to pull the dust cup out. This slider is above the HEPA filter (the four holes near the bottom of the vacuum). After cleaning, you slip the dust cup back and slide the slider to the right to lock it back into place.
Below I have attached a link to the users manual for the Eureka 2997-2999 series. You should refer to page 4 to view the diagrams pertaining to my suggestions.
http://www.manualslib.com/manual/49521/Eureka-2997-2999-Series.html?page=4#manual
You can purchase replacement parts for Eureka direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/eureka.html
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Tristan Clausell
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
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